Job description
Title: Dispatcher (Nights)
Pay Rate: Starting at $19.00/hr+
Location: Philadelphia, PA (Center City)
Employment Type: Full-time
Shift: Night shift
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, Weekly pay, PTO & 401k
About Ambulnz by DocGo: Ambulnz by DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible. We’re revolutionizing the delivery of healthcare and we need dispatchers to join us.
Responsibilities:
- Coordinate the Work and Activities of EMTs.
- Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
- Receive, prioritize, and dispatch calls in CAD system
- Provide top tier customer service to medical facilities, the public, and our EMTs
- Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
- Maintain professional demeanor in office and while on the phone with customers
- Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities
- Intake a large call volume and triage to determine appropriate level of care and coordinate transport
- Display knowledge of appropriate medical terminology and conditions
Qualifications:
- High school diploma or general education degree (GED)
- Proven experience as a dispatcher in a relevant field required
- EMS/Clinical background is preferred
- Tech-savvy with knowledge of computer aided dispatch software (CAD)
- Fast typing (30 words/minute)
- Proficient in English (oral and written)
- COVID-19 vaccination is required
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Philadelphia, PA 19106: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Required)
- EMT/EMS: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: One location
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