Job description
WBS, a subsidiary of WEC Energy Group, is seeking a Dispatcher in our Chicago, Illinois location.
Job Responsibilities
The Dispatcher is responsible for the assignment of emergency and non-emergency gas service orders to field technicians at both Peoples Gas and North Shore Gas Companies. These include gas leaks, carbon monoxide calls, explosions, fires and No Gas complaints.- This position is responsible for providing critical gas facility information as well as customer information to Service and Distribution Department field technicians at both PGL and NSG.
- The Dispatcher will conduct well being checks on field employees and request assistance from private security firm as well as Police and Fire Departments to ensure the safety of our employees and customers.
- The Dispatcher uses multiple computer systems and communicates with field technicians via radio console and telephone.
- The position works a rotating shift schedule which includes days, evenings, overnights, weekends and holidays.
- The Dispatcher must work with minimal supervision and be able to multi task during periods of high call volume.
- Overtime is mandatory based on departmental needs
Minimum Experience Required
High School Diploma, HSED, or GED- 3+ years Operations experience in the utility industry, emergency management, operational compliance or contact center environment.
- 3+ years experience working with Microsoft applications
- 3+ years Business related experience with customer interaction
Preferred Qualifications
1+ years - Open C (emergency classification system and knowledge), PCAD, Navigate experience- Familiarity with city of Chicago street layout
End Date: 12/15/2022
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statements
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