Job description
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
- Make and answer calls from numerous sources, including the call center, to gather and verify the information and assist with resolving customer-related issues
- Research, analyze and input data
- Report daily and/or weekly updates on special/ongoing projects
- Possess strong oral and written communication skills
- Possess the ability to work as a team, but also independently at times
- with limited direction
- Maintain flexibility and/or the ability to work overtime, as needed, in order
- to meet stringent schedules and timelines
- Must be proficient in data entry skills including keyboard, mouse, 10 key-pad
Knowledge Of:
- Policies and procedures involved in SDU payment processing
- Thorough working knowledge of both the State Child Support System (CAMS) and the SMI system
- Modern office practices, procedures and equipment
- Interpersonal skills using tact, patience, and courtesy
Ability To:
- Collect, research, and analyze data
- Plan and organize work
- Work independently
- Work as a team member
High school diploma or equivalent and at least one year of prior experience in the areas of data entry, or other related fields
OR
An equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the work Preference will be given to those individuals who are experienced in SDU applications.
Must be proficient in data entry skills including keyboard, mouse, 10 key pad.
Experience and knowledge of software such as Microsoft Word, Excel and other Windows products.
SMI is an Equal Opportunity Employer. We are a Drug-Free Workplace.
- This position is work-from-home. You may be required to come to the Westerville office. All equipment will be provided by SMI.
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