Job description

A growing machinery manufacturer located just out side of the Charlotte, NC area is looking for a Director of Service.

Position Highlights:

• Member of the executive team
• Strong business acumen to support the development of corporate plans, goals, and strategies.
• Responsible for fulfilling delivery of contracted service commitments, as well as performance of the parts and repair group.
• Holds profit and loss accountability for all services provided to all clients.
• Supports sales and business development activities as they pertain to driving overall company growth through sales of parts, service, and maintainence contracts.
• Service Procurement, Service Management, Demand Solutions and Engineering and Consulting
• Rationalization and improvement of service line performance metrics
• Ensure that the business runs smoothly and that contributing parties, both internal and external are well informed, coordinated, and resourced
• Ensure adherence to protocol, deadlines, workload guidelines, and coordination with other departments
• Support development of new capabilities to meet client needs
• Develop and implement the planning, organizing, and control mechanisms needed to set objectives, track progress and maintain accountability
• Manage departmental budgets, including fees, income overhead costs, utilization etc., to achieve profitability
• Leverage technology enablement to drive efficiency and productivity across the service organization
• Manage the on-going operational data required to maintain the highest level of confidence possible within the aftermarket and service teams
• Ensure complete compliance with regulations, environmental policies, Health and Safety policies and processes
• Develop performance goals and metrics
• Oversee and supervise staff members working on assigned projects including but not limited to providing instruction, direction, and mentoring

Education, Experience, Skills, and Abilities

• Capable of building client confidence and growing the business through continuous, successful delivery of committed results.
• Ability to work autonomously, has outstanding communication skills, is detail oriented, a problem solver with superior customer service skills and has the ability to work constructively with a variety of stakeholders with a tactful, positive approach.
• An Undergraduate Degree in a Business, Engineering, Science, or related field is required plus 10+ years progressive experience in a related field or equivalent combination of education and experience
• Previous technical hands-on experience with managed services offering are required
• Business development experience a plus
• Strategic and analytical mindset
• Strong analytical and technical problem-solving skills
• An excellent communicator with top-notch presentation skills
• A thorough understanding of the latest process enhancement strategies.
• Dynamic thinking and problem-solving abilities
• Strong leadership and mentoring skills
• Confidence in your abilities to lead organizational change

Travel Requirements

Up to 30% travel domestically and internationally to meet business and client needs

Company is an E-verify employer.

Job Type: Full-time

Pay: From $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Customer service: 10 years (Required)
• Leadership: 4 years (Required)
• Technical sales: 5 years (Preferred)

Work Location: Remote

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