The Position:

This position is responsible for all Club racquet activity programming, including developing and promoting racquet programs for all age groups, while providing quality member service. This position organizes racquet clinics, events and private lessons that encourage participation in the Club’s racquet activities and will promote racquet memberships to all potential prospects. This position acts as the Club’s Racquet Ambassador to enhance the value of the Club.

The Essential Functions:

• Assist in all functions of the business.

• Assist the members with all racquet needs and ensure racquet policies are being followed.
• Schedule, administer and promote leagues, round robins, drop-in, ladders, tournaments, and all other events as applicable.
• Develop and promote racquet clinics, private lessons, adult, junior and senior programs.
• Communicate with Membership & Marketing Director to schedule and publicize racquet events.
• Call new members to conduct a racquet orientation into the facility and programs available.
• Maintain courts in a professional manner and ensure that the environment is safe for all those who use the facility.
• Maximize the Clubs racquet facilities to reduce attrition and attract new members
• Assist in preparing yearly budget as directed and adhere to standards and policies.
• Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards (ie orderly/organized work areas, straighten/arrange furniture/equipment, picking up trash/debris, etc.).
• Assist fellow Team Members, Members, and guests to ensure communication of service without being directed.
• Be aware of Team Members and the environment and participate as a member of the team.
• Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery, any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
• Strings racquets and performs other light equipment repairs.
• Coordinates maintenance, repair and cleaning of courts with Grounds and Maintenance departments.
• Assists with managing, supervising, training and evaluating of the assistant racquet staff.
• Maintains accurate records, charges, and fees of all lessons and clinics given.
• Completes other appropriate assignments made by Community Center Director.

The Requirements

• Ability to provide outstanding customer service
• Experience and ability to work productively with minimal supervision
• Highly organized, detail, and goal oriented
• A racquet player who understands the game, and who also has the ability to teach members of all abilities, including new players
• Career experiences which demonstrate integrity, accountability, maturity, logical thinking, authenticity, strong communication skills and natural enthusiasm
• Minimum 5 years experience as Director or Head Professional of Racquet Sports
• USPTA Elite or Master Professional Certification and verifiable ongoing participation in industry continuing education programs
• PPTA Certification or PPR Certification
• Bachelor’s Degree
• Must be eligible to work in the United States.

The Perks

• Playing Privileges (some restrictions apply)
• Employer Paid Dental, Vision, Long Term Disability & Life Insurance
• 3 Health Insurance Options
• Short Term Disability, Cyber Insurance, EAP, Aflac Plans available
• 401K Match - 50% of first 8% contributed (With Eligibility Requirements)

The Location:

Lake Quivira Country Club is conveniently located in Lake Quivira, KS; one mile east of I-435 at exit 8A, off Holliday Drive, just north of Shawnee, KS. Rarely ever any traffic to get to us! Lake Quivira is centrally located to downtown Kansas City, shopping, restaurants, and nightlife. Schools in the area are some of the best in the entire state.

The Company:

Lake Quivira Country Club is nestled in a private, gated community with a 224-acre lake near Shawnee, Kansas. Lake Quivira features one of the finest private golf clubs in the greater Kansas City area, on both sides of the state line. Our members call our club home. Members also enjoy a full-service clubhouse, community center, horse stables, nature center and miles of nature trails.

• Ability to provide outstanding customer service
• Experience and ability to work productively with minimal supervision
• Highly organized, detail, and goal oriented
• A racquet player who understands the game, and who also has the ability to teach members of all abilities, including new players
• Career experiences which demonstrate integrity, accountability, maturity, logical thinking, authenticity, strong communication skills and natural enthusiasm
• Minimum 5 years experience as Director or Head Professional of Racquet Sports
• USPTA Elite or Master Professional Certification and verifiable ongoing participation in industry continuing education programs
• PPTA Certification or PPR Certification
• Bachelor’s Degree
• Must be eligible to work in the United States.