Job description
Overview:
NVISION Eye Centers has an immediate opening for a Director of Operations in our Orange County area practices!
This position will oversee all operational aspects of multiple General Ophthalmology and LASIK clinics in Orange County and surrounding areas. You will have oversight and accountability for year over year sales growth, profitability, physician relationships, teammate engagement & retention, patient satisfaction, compliance, and quality assurance. This Leader will have direct oversight and P&L responsibility for five locations. Responsibilities:
NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.
NVISION Eye Centers has an immediate opening for a Director of Operations in our Orange County area practices!
This position will oversee all operational aspects of multiple General Ophthalmology and LASIK clinics in Orange County and surrounding areas. You will have oversight and accountability for year over year sales growth, profitability, physician relationships, teammate engagement & retention, patient satisfaction, compliance, and quality assurance. This Leader will have direct oversight and P&L responsibility for five locations.
- Implement and Lead process and protocol for general ophthalmology charge capture, billing and coding best practices
- Optimize schedule templates for MDs, ODs, Technicians, and Scribes
- Inspire and motivate teammates to achieve operational objectives and provide outstanding patient care
- Lead successful integration of ophthalmology acquisitions
- Build and foster MD relationships with new and existing MD partners in the area
- Project management of key initiatives within set timeline
- Achieve Key Performance Indicators including revenue and expense targets, conversion rates, provider utilization, cancellation & no-show rates, Optical sales, patient satisfaction and teammate engagement and retention
- Identify and regularly meet with key stakeholders (hospital/ IPA leadership, MDs, ODs) to drive sales
- Coach and develop Team Supervisors and assist with succession planning within the organization
- Conduct weekly site visits to all Orange County area locations
- Lead monthly operations calls with our VP of Operations
- Participate in budget process and monitor monthly P&L
- Work with all cross functional areas and assist with ad hoc projects that arise
- Knowledge of general medical practice operations (4+ years of experience preferred)
- Bachelor’s Degree from a 4 year accredited college or university preferred
- Must have knowledge of billing, coding, and charge entry (5+ years preferred)
- Ability to work in a fast paced, rapidly growing environment
- Proven track record of operational success
- 50% travel required, primarily within the market with an occasional evening or weekend based on the needs of the business
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