Director of First and Second Year Experience
Job description
The Director of First and Second Year Experience will guide the implementation of competencybased programming efforts in support of a holistic, developmental, and comprehensive first and second year experience at Claflin University. As a member of the Student Support and Learning Services team, the Director will serve as an integral part of institutional retention and student success initiatives.
Responsibilities:
Guide planning and implementation efforts for activities associated with the First Year Experience, including Orientation, UNIV courses, and communication plans for both students
- Develop, promote, and implement a mission-driven and developmentally appropriate second year experience.
- Collect and aggregate all pertinent data pertaining to freshman and sophomore classes.
- Collaborate with campus stakeholders, forming and enhancing partnerships and student success strategies.
- Providing outreach to first year and sophomore students on academic warning, probation and suspension to conduct a self-assessment and develop a student success plan.
- Remain up to date on promising practices in First Year Experience, student transitions, student development, and emerging trends in the field.
- Recruit, train, mentor, and coach peer educators, such as Orientation Leaders.
- Develop, promote, and implement student success workshops designed to foster academic and metacognitive skills.
- Provide academic coaching and additional support for identified students, as identified by Advising Coaches and Retention Specialists.
- Serve as an integral member of the Student Support and Learning Services team, including leveraging adjacent student success resources to meet the needs of students.
- Serve on appropriate university committees to foster institutionalized support for student success initiatives.
- Serve on committees and complete projects as requested.
- Other duties as assigned.
Qualifications:
- At least five years' experience with higher education advising, programming, and retention related initiatives.
- At least five years of supervisory or lead experience in higher education with students of a diverse population.
- Experience in leveraging passion and dedication for student success into measurable outcomes that improve the student experience.
- Knowledge of best practices for student retention and prior work with underserved student populations
- Knowledge of and commitment to the mission of Claflin University.
- Strong verbal, written, and listening skills in addition to strong technology and organizational abilities.
- Demonstrated ability to meet deadlines and handle and prioritize simultaneous work assignments.
- Excellent interpersonal skills with demonstrated ability to cultivate effective relationships with a wide range of individuals (faculty, administrators, staff, students, and family
- Ability to maintain confidentiality and be sensitive to the needs of diverse populations.
- Ability to work independently and as part of a team exercising sound judgment.
- Creative and analytical thinker with strong problem-solving skills.
- Ability to adapt to change and work in a fast-paced environment responding well under pressure.
- Must comply with the Family Educational Rights and Privacy Act (FERPA) as well as with all university procedures and policies.
Preferred Qualifications
- Demonstrated success in improving program and service delivery and increasing student retention and graduation rates.
- Experience with multimedia communications and utilizing social media.
- Understanding of student development theory and current success coaching methodologies.
- Experience with strengths and interest inventories.
- Ability to assess performance and outcomes and thrive in a high accountability environment.
- Demonstrated success in providing friendly, high quality customer service.
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