Job description

About us

Murfey Company, Inc. is a leader in the development and general contracting industry by consistently delivering projects that exceed expectation for service, quality of work, and completion of time frame. We are equally well versed in both residential and commercial construction and we specialize in high end custom homes and urban infill mixed-use projects. Murfey Company is currently experiencing rapid growth and are looking for highly driven and qualified individuals to add to our diverse team.

Our work environment includes:

• Modern office setting
• Food provided
• Work-from-home days
• Growth opportunities
• Wellness programs
• Regular social events
• Casual work attire
• Relaxed atmosphere
• On-the-job training
• Medical, Dental, and vision coverage
• 401K matching program
• Flexible working hours
• Safe work environment
• Lively atmosphere

JOB TITLE: Director of Property Management & Asset Management

REPORTS TO: Principals, Scott & Russell Murfey

SUPERVISION RESPONSIBILITY: Property Management department, community managers, property managers, leasing agents, maintenance techs, customer service, tenants, consultants, vendors and admin staff, as applicable

FLSA STATUS: Exempt

GENERAL SUMMARY: Responsible for streamlining and building the property management department at the Company. Interfaces with subcontractors, consultants, and is responsible for project administration required for projects. Works with Murfey Company, Inc. (“Company”), affiliate entities of Company, past and future projects and, including but not limited to the following:

• K&K Veritas LP
• C&S Investments LLC
• 2164 Second Avenue LLC
• Hillcrest Veritas LP
• 470 Nautilus LLC
• Veritas Point Investors LP
• Saltwater Investments I, LP
• Secoya Partners LP

NATURE OF WORK:

• Management position
• Building and maintaining an efficient and well-run property management department
• Creating, writing and streamlining property management procedures
• Intimate understanding the San Diego rental market and property management industry
• Preparation of critical and/or confidential information
• Supervision of property management staff, onsite managers, subcontractors, consultants, vendors and admin staff, as applicable
• Management of emergency situations and critical items that are typical in property management, including events after hours

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Daily Tasks:

• Inbox (mail, invoices, paperwork, contracts, filing)
• Property Management
• Scheduling
• Tenant & Client Relations
• Management oversight

Weekly / Biweekly:

• Rental Properties – Checks are deposited by the 5th of every month. All checks must be received by the end of the day on the 3rd or tenant must remit a late fee (as stated in the lease agreement). Notify accounting of any late or missing rent checks.
• Regular meetings to coordinate overall property management department (leasing, turnover, renovations, maintenance, customer service)
• Regular site visits to properties under management to verify, implement building maintenance objectives
• Review, analyze and outperform budgeted and proforma rental operations
• Track vacancy, maximize occupancy and tenant retention
• Weekly reporting to executives

Monthly:

• Track monthly rent rolls to minimize vacancy and ensure rent collection
• Budget to actual comparisons – Review, analyze and update
• Oversee management of newsletters, Eblast, Blog, Expert Advice and other regular marketing content for property management
• Review property management plan, department, standard operating procedures, and effectiveness
• Oversee and manage Property Management team
• Monthly reporting to executives
• Tracking key performance indicators within property management

ASSET MANAGEMENT:

• Streamline the operations of existing rental properties
• Analyze properties under management
• Forecast annual budgets
• Compare budgets to actuals
• Provide quarterly reporting to investors and owners
• Analyze company and property metrics
• Track Key Performance Indicators (KPI’s)
• Manage, maintain, and coordinate debt and equity relationships

PROPERTY MANAGEMENT:

• Ensure timely and prompt rent collection
• Help streamline the operations of existing rental properties
• Analyze properties under management
• Determine opportunities to save costs, increase rents, and improve cash flow
• Identify potential issues areas for improvement
• Analyze recurring operating expenses
• Forecast annual budgets
• Compare budgets to actuals
• Work closely and effectively with property accountants to ensure streamlined process and effective overlap
• Track monthly rent rolls to minimize vacancy and ensure rent collection
• Help with quarterly reporting to investors and owners
• Manage, execute, scan and organize lease agreements
• Site visits to properties under management
• Create and manage budget projections and property budget to actual reports in coordination with accounting
• Drive rent growth through strategic planning including property improvements, economic efficiencies, tenant realignment, branding, design, renovations, maximizing resident retention, etc
• Manage leasing, turnover and efficient leasing strategies
• Measuring and achieving key performance indicators
• Oversee and manage proper remediation practices for the apartment buildings
• Manage and analyze exit survey process for resident move-outs

Unit Turnover/Punchlist:

• Integrate with construction team as projects near completion (3-6 months prior)
• Create, track and manage project closeout checklists
• Assess long lead time items needed ahead of completion (lighting, furniture, artwork, phone/data service agreements, USPS approval, mailboxes, fire department/knox box, utility reimbursement setup)
• Manage and oversee punchlist/turnover process with project management team, superintendents, subcontractors and vendors
• Manage walk thru process with clients, owners, architects, tenants and/or residents, as applicable
• Document unit turnover using company issued triplicate form and process
• Efficiently schedule walk thru process in conjunction with project completion

Technology (RELATED TO PROPERTY MANAGEMENT)

• Determine technological efficiencies in Property Management to help improve the Company
• Help create a competitive advantage for the Company through use of new technology and process

Marketing:

• Oversee marketing programs for new housing communities and projects
• Facilitate the company’s sales and marketing techniques, including but not limited to the following:
• Help define the brand and voice of each property
• Post and maintain social media content for properties (as applicable)
• Coordinate graphic design, marketing and printing of print documents, mailers and company brochures
• Create digital brochure and presentation for marketing apartment buildings
• Coordinate updated brochures, materials, etc
• Work with neighboring businesses, owners and neighbors to promote the word of mouth

Customer Service:

• Maintain a process to follow up on tenant satisfaction reports and feedback
• Coordinate positive feedback with Houzz, Pinterest, Angies list, Yelp, google reviews, etc.
• Manage tenant expectations and relationships to foster a positive community environment
• Help Manage and oversee the Customer Service requirements including responding to maintenance and warranty requests for 3rd party clients
• Streamline process to ensure follow up with tenants and clients and proper completion of the work
• Review outstanding items and determine schedule follow up to complete items

JOB QUALIFICATIONS:

• Ability to work on multiple tasks with minimal supervision, prioritize and organize workload
• Self-starter, highly motivated and easily develops rapport with people.
• Proficient in English, grammar, punctuation, and basic writing skills
• Proficient in MS Word, Excel
• Ability to exercise initiative and make decisions within the scope of assigned authority
• Must be a team player/leader
• Ability to relate well with customers, agency staff, and management and staff at all levels throughout the Company

WORKING CONDITIONS:

• Frequent interaction with people, including owners, staff, governmental agencies and consultants
• Requires extensive workdays when scheduling dictates
• Off hours work required based on time sensitive and emergency situations that may come up in the regular course of property management
• Requires walking on construction sites, with uneven/unfinished surfaces, temporary stairways and construction debris
• Private office

NOTE: The above statements are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. They do not establish a contract for employment and are subject to change at the direction of the employer

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• San Diego, CA 92110: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property Management (Required)

Work Location: Hybrid remote in San Diego, CA 92110

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