Business Overview:

• CIB Americas Operations mission is to be a valued PARTNER to our internal and external clients, providing the highest quality support and levels of customer service
• Operations is charged with TRANSFORMING the operational platform and instilling a culture of continuous improvement
• Operations is committed to the BNP Paribas CODE of CONDUCT and takes pride in the professional and respectful execution of its responsibilities

• Physical presence in BNPP’s office(s) is an essential function of this position. BNPP requires all of our employees to be vaccinated in order to access its offices, subject to reasonable accommodations for reasons related to disability or religion. This role has the flexibility of being hybrid, consisting of an in office and remote working component.

The expected starting salary range for this position in New York is between $168k to $216 annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.

Candidate Success Factors:

Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

• Results and Impact
  • Impacts division and influences peers and team
  • Demonstrates good judgement when making decisions of high complexity and impact
  • Relies on limited guidance for most complex decision making
  • Is responsible for driving outcomes which have meaningful effect on team or department
• Leadership and Collaboration
  • Creates trust with department leaders
  • Acts in leadership capacity for large projects, processes, or programs for a team
• Client, Customer and Stakeholder Focus
  • Able to build relationships with a mix of intermediate and senior colleagues or clients
  • Interacts regularly with management and department leaders
  • Demonstrates the ability to persuade and influence stakeholders at the team level
• Compliance Culture and Conduct
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts
  • Perceived as a person of high moral character; upholds corporate values and displays high ethical standards”
  
  

Responsibilities:

Responsible to transform the Americas KYC platform and to engage at all levels of management internally in developing operational efficiency and improving the level of service to the external client. This senior Operations role is charged with:

• Production
  • Foster a mindset of excellent and exemplary client service, encouraging positive and “can do” attitude among the platform
  • Provide adequate managerial support and guidance to production teams to ensure production targets for recertification and on-boarding are consistently met throughout the year
  • Ensure that KYC quality targets are reached, both for new on boarding and recertification
  • Ensure that KPIs to track volumes/WIP/Backlogs are in place and consistent
  • Manage escalations/complaints raised by team managers/member and external/internal clients
  • Jointly with E2E Coordination team, regularly meet Front Office stakeholders (GMA, GBA, FIC) to ensure KYC on-boarding and recertification process is as efficient as possible and meets their expectations, but also to understand their as well as clients’ needs/expectations and to develop a strong working relationship
• Operational Risk, Governance and control framework
  • Ensure that MIs and KRIs are regularly reviewed and utilized to identify risks, issues and future priorities; together with action plans to prevent risks arising
  • Ensure that group and/or local requirements/policies are implemented as per target dates and anticipate/escalate issues stemming from such implementations
  • Identify, address and follow-up new regulatory requirements impacting his remit and ensure timely implementation
  • Maintain at all-time an adequate and effective ongoing oversight of outsourced arrangements:
    • Clear oversight, challenge, ownership and full understanding of all the services provided to Amer KYC Operations by the services centers across India and Canada;
    • Reporting, escalation of incidents;
    • monitoring performance, escalation of risks and issues, and required execution of any local compensating controls/mitigation;
    • Full ownership of the risks and associated controls of each of those services
      • This will need to be demonstrated by regular team governance forums, clear MI, regular risk assessments and documented escalation processes
  • Ensure a robust and relevant BCP is in place and maintained up to date
• Ensure the team’s roles and responsibilities are regularly reviewed to meet the continually evolving its new challenges in line with CEP KYC Operations and the wider CIB strategies. This will require (amongst other things):
  • Full alignment with the global functions the different teams within KYC Operations support. Such alignment will make sure that any project impacting AMER is well identified, risk-assessed and any specific needs or impacts for the Region are well considered in the execution plans;
  • Work with AMER Operations management and Central CEP teams to define and deliver the strategic plans for KYC Operations, including monitoring progress and delivery deadlines
• Operates with long term strategic vision, but also adept at deploying short term tactical solutions. Relationship builder who can partner with internal auditors and regulators to drive appropriate governance, risk, and compliance frameworks and programs and take us to a “well managed” position with DFS , FRBNY , and broker dealer agencies (FINRA/CFTC etc)

Minimum Required Qualifications:

• Competencies
  • Expert in KYC matters with strong understanding of key Compliance issues (KYC / AML / CTF) linked to client relationships and strong knowledge of the regulatory requirements on KYC/AML/CFT/MiFID/FATCA
  • Deep knowledge and understanding of CIB KYC Procedures
• Skills
  • Strong interpersonal skills
  • Excellent verbal, presentation and written communication skills
  • Ability to defend opinion and proposals to target a specific and challenging audience
  • Ability to motivate and lead the platform, ability to work within resource constraints
  • Assertiveness (decision making) and capability to drive changes
  • Excellent analytical and problem solving skill
  • Ability to efficiently manage time and priorities
  • Client oriented
• Conduct
  • Be a role model, supporting and fostering a culture of good conduct
  • Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks
  • Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.
  • Take responsibility for your team’s conduct and conduct risks.

FINRA Registrations Required:

• Series 99 (or obtained within 120 days)

CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required):

• Not Applicable

SEC Security-Based Swap Dealer Associated Person:

• Not Applicable

About BNP Paribas:

In the United States, BNP Paribas has built a strong and diversified presence to support its client base. We continue to grow and strengthen our commitment to the US market through our Corporate & Institutional Banking activities. We are one of a few non-US banks to offer a full value chain for our clients, from trading to financing, and clearing and custody in the US with the international footprint and capacity to deliver both globally and locally. Leveraging the strength of our European roots, our network can support clients in virtually every region of the world, enabling more connectivity and efficiency wherever our clients conduct business.

BNP Paribas’ Corporate & Institutional Banking services corporate clients and institutional investors offering tailored solutions in financing, cash management, and advisory services to companies via Corporate Banking, in capital markets via Global Markets, and in securities custody and administration via Securities Services. As the asset management arm of BNP Paribas, BNP Paribas Asset Management offers high value-added solutions to individual savers, companies, and institutional investors.

The bank employs nearly 14,000 people and has a presence in the country since the late 1800s in major cities including New York, Jersey City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver and Washington, DC.

BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 65 countries, with nearly 190,000 employees. The Bank offers a comprehensive range of banking, investment and financial services solutions through three main fields of activity: Retail Banking for the Bank’s retail-banking networks and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, BNP Paribas helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance.

We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.

BNP Paribas. The Bank for a Changing World - https://usa.bnpparibas/en/homepage/join-us/our-opportunities/

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Primary Location

Job Type

Job

Schedule