SUMMARY

The Director, Fleet & Mobility, under the direction of the Sr. Vice President of Marketing & Vehicle Supply will be responsible for the overall performance of the fleet/mobility/rental operations with respect to Fleet and Mobility Sales throughout the Gulf States Toyota (GST) Region. The Director will collaborate and work with existing functional areas and TMNA to establish value added service including dealer focused projects in the MaaS space (fleet mgmt., subscription, fractional use). The Director will also be responsible for creating performance measurements and providing periodic progress updates as required.

RESPONSIBILITIES

• Lead, motivate, reward and develop the Fleet Sales / Operations team with emphasis on:
  • Developing a sales focused team, maximizing Toyota & GST sales volume and market share in the Fleet & Mobility markets.

  • Managing the performance of team members against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis.
• Analyze existing markets and business opportunities; then assure the creation and development of Fleet/Mobility standards, goals, and plans for the GST market area.
• Develop, manage, re-forecast and execute the Fleet/Mobility business plan
• Own and optimize the P&L for a wide geographic region
• Report Fleet & Mobility performance, analyze opportunities and present recommended actions to assigned dealers, GST management and field.
• Seek out revenue producing and cost saving opportunities to increase the financial contribution of Fleet.
• Identify and collaborate with additional Connected & Electrified partners for future strategic opportunities.
• Assure departmental collaboration with the GST field team on Fleet and Mobility business and related opportunities.
• Assure a successful partnership with TMNA Mobility & Connected groups to drive participation and penetration of various initiatives in the GST footprint.
• Collaborate cross-functionally, researching and analyzing new business opportunities, developing process based value propositions and service offerings for GST dealers & fleet/rental customers
• Conduct and coordinate effective communications with internal & external stakeholders
• Develop a performance measurement process and ensure timely reporting on pilot initiatives
• Integrate product / service enhancements into existing GST fleet operations
• Create and deliver fleet communications for market implementation and expansion
• Provide internal & external training & development as required
• Identify and drive strategic opportunities for process improvement and operational efficiencies by developing, implementing and communicating operating plans to maximize fleet/mobility utilization
• Partner and collaborate with the key fleet, field operations and other leaders to meet business objectives
• Other duties as assigned.
• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
• Review and follow data privacy practices, policies, and guidelines.

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS

Education and Experience requirements:

Bachelor's degree from a four-year college or university; 12+ years related experience and/or training; or equivalent combination of education and experience.

• Demonstrated leadership, team building, action planning and coordination skills.
• Strong communication skills and ability to relate across different departments & personality types
• Ability to quickly analyze key Fleet data and convert it into meaningful recommendations or actions
• A relentless pursuit of teamwork and camaraderie amongst GST Vehicle Supply, Fixed Operation and GST Field Teams
• Ability to interface with executive level management (TMNA/GST/3rd Party)
• Demonstrated background in launching and owning initiatives
• Demonstrate knowledge of fleet, rental or automotive industry
• Confident, positive attitude, accountable, sets, and meets high expectations
• Strong interpersonal skills with the proven ability to build and effectively navigate relationships
• Ability to promote and support change
• Customer and dealer focused; is able to assist in exceeding desired expectations
• Visionary with strong analytical and problem solving skills
• Demonstrated project management skills
• Able to communicate effectively, oral and written, across all levels of the organization

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The job requires significant domestic travel (up to 50% of the time). As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels.

• Legally authorized to work in the United States, without Sponsorship.

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