IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

The role is accountable for ensuring that the region deliver high value engagements to Customers, in accordance with global practice guidelines. You will work closely with the Customer Success Leadership in the Region, as well as our Global functions, driving the transition to a Customer Success centric organization.

• Maximize our ability to deliver Success services to our customers in a consistent way
• Champion best practices and enablement for Customer Success Management across the region, driving quality, performance, and integrity
• Be accountable for adoption of Customer Success practices and tools in the region
• Monitor that we are fulfilling our commitments to Success Engagement Customers, that our engagements are adding value to our customers, and contributing to IFS growth and profitability. Initiate and drive improvement activities as needed
• Drive the CSMs’ commercial focus and practices
• Safeguard that Success Plans are created, signed-off, delivered upon and kept updated for all Success Engagements within the region
• Safeguard that contractual Quarterly Business Reviews are performed, followed up and actioned for all Success engagements within the region
• Initiate and drive compliance assessments and audits, and corresponding improvement plans. On demand, support regional leadership in customer engagement rescue/recovery.
• Develop and optimize capabilities and performance, based on predefined learning journeys, of the Customer Success Managers (CSMs) and ensure that the CSMs are utilized, and their competencies are developed
• Act as the main liaison between the region and the Global Customer Engagement practice, providing feedback to strengthen IFS’ offering and delivery practices, based upon current and future customer needs
• Ensure that all CSMs have gone through the relevant training and learning journeys prior to engaging as a CSM and ensure that the CSM have an ongoing professional learning and development plan
• Be the conduit between services sales and Success in the region to ensure that CSMs are assigned as per the sales process
• Track and measure Success Qualified leads by CSMs to drive adoption of the service and the software
• Sponsor selected Success engagements

• Passionate about delivering results and outcomes for our Customers and IFS
• Possesses a strong ability to influence and drive change - gets inspired by leading and coaching others
• Ability to establish oneself as a trusted and strategic advisor to the Customer Success leadership and teams in the region, and to drive discipline, quality and consistency of performance and process
• Remain familiar and up to date with all aspects of the services portfolio, Customer Success practices and the broader IFS strategy
• Able to shape constructive and value-add feedback for regional and global leadership based on market unit experiences
• Confident communicator at all levels, strong verbal and written communication and strategic planning skills
• Ability to operate in a fast-paced, decentralized, geographically and culturally diverse teams
• Self-driven and proactive in nature
• Lives the IFS Values

Required Education & Experience

• Holds a college or university degree in relevant field
• Min 5 years' experience in people management
• Must be able to demonstrate commercial awareness and proof of sustained
• Success, with 5-10 years relevant work experience
• Proficiency in English
• Open for travel as required

What you get:

• Great challenges in delivering projects to large customers together with an experienced IFS team and our partners.
• To work with a great product with good recognition in the market and amongst customers and analysts.
• To work with our international contacts including our offshore, R&D and partner organizations.
• Comprehensive onboarding program and a Project Buddy guiding you through IFS implementation method and tools and how to become a successful IFS Consultant.
• A bunch of great colleagues and a fun group where everyone is helpful.
• A nice range of employee benefits

IFS FACT

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFS.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer