Director - Commercial Lines Claims

Full Time
Stevens Point, WI 54482
Posted
Job description
Sentry Insurance is seeking a highly-motivated and experienced claims professional with the drive to provide exceptional guidance and leadership! As the Director of Claims you will effectively oversee operations to ensure the delivery of quality claim service to our customer, injured worker and other parties to the claim while protecting the assets of the company.

This role will report to our Stevens Point, WI office.

What You'll Do:

  • Provides strategic leadership to assigned claims associates.

  • Manages business claims for a major geographic area and/or or multiple claims disciplines, which may include remote associates and physical office locations. Ensures high quality customer service is provided to policyholders and claimants. Provides overall direction and guidance to assigned claims associates to meet service standards and to assure adequate reserving practices and effective use of company assets.

  • Provides objective setting, development of claims policy, determination of authority limits, protocols, audit standards, and other claim management controls/practices. Identifies and recommends procedures and programs needed to achieve Claims objectives. Delegates authority to staff based on corporate standards and individual expertise.

  • Settles claims within granted authority. Determines authority for reserving, settlement, and payment of claims to assure proper outcomes.

  • Oversees department and corporate audits including, but not limited to, managing communications, supplying requested data, providing supporting documentation, and addressing any audit findings to ensure successful completion. Addresses and ensures the correction of any deficiencies identified by audits.

  • Assists in implementing necessary and appropriate systems and workflow to support claim handling and compliance with departmental standards

  • Monitors service by staff; identifies needed improvements and develops and implements improvement programs. Identifies training needs and coordinates the development or modification of programs and materials

  • Assists Claims training teams in developing programs and materials to ensure comprehension of departmental policies, procedures and programs

  • Administers human resource-related activities including timely performance and salary reviews and ensures all subordinates adhere to human resources policies and practices. Selects, develops, motivates, and recognizes staff

  • Other duties as assigned

What it Takes: ?

  • Bachelors Degree or equivalent work experience

  • Minimum 8 years of related work experience in broad background in claims, including exposure to multiple lines of coverage and policies

  • Prior Claims management experience

  • Strong analytical, communication, and human relations skills

  • Knowledge of Sentry's philosophies, products, and systems

  • Technical expertise in assigned area of claim policies and practices as well as insurance products

  • Knowledge of applicable laws affecting claims; preferably technical expertise

  • Strong working knowledge of contracts, service level agreements, and application of terms and conditions

  • Strong negotiation skills

  • Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

  • Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.

  • Generous Paid-Time Off plan for you to enjoy time out of the office.

  • 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

  • Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.

  • Extensive Work-Life Resources to lend a helping hand.

  • Sentry Foundation gift matching program to encourage charitable giving.

  • Continue your education and career development through Sentry University (SentryU).

About Sentry:

We take great pride in making Forbes’ list of America’s Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Nic La Rosa
Nic.LaRosa@sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

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