IT Field Service / Desktop Support Technician - Contract

Objective:

To provide Onsite Desktop Support to users located at NORMA Group facilities in Michigan

Primary Responsibilities include the following, other duties may be assigned:

• Diagnose and resolve most PC hardware and software problems, refer problems requiring specialized training to higher-level personnel.
• As part of the help desk, provide support to user requests over the phone and email using the ticket system.
• Install and troubleshoot issues with Desktop and Laptop Computers
• Support users on computer issues relating to email, network, printing, etc.
• Troubleshoot and resolve issues on Windows 10, Office365
• Support and maintain Laser Printers, Label Printers, Handheld RF Scanners and other related equipment on the production shop floor and warehouses.
• Work with IT group to resolve issues with Networks, Active Directory, Servers, backup devices.
• Willingness to perform regular travel to other Michigan sites in Lake Orion & St. Clair.
• Prepare documentation of systems, IT Assets and services.
• Ensure IT Incidents and Service Requests are handled in a timely manner to meet SLA.
• Support IT projects at Michigan sites.
• This role involves interacting with IT users at all levels of the company. Good Customer Service skills required.
• Continuously strives for improvement in performance of all responsibilities
• Onsite & Regular work hours 8 AM to 5 PM, with occasional off hours/weekend work for planned system maintenance tasks and unplanned system events.

Location:

Auburn Hills, Michigan

Education and/or Experience:

• Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree
• 3-5 years related experience in a Desktop Support role
• ITIL or ITSM training or experience in a help desk environment.

Other Skills and Abilities:

• Customer Service Skills - Ability to take care of the customers’ needs while following company procedures.
• Ability to organize and prioritize tasks and projects
• Problem Solving - Ability to find a solution or to deal proactively with computer system issues.

Contact for this position: [[Calvin Spears]]

NORMA Michigan Inc.
2430 E.Walton Blvd.
Auburn Hills 48326, USA