Job description

Imagine Schools Maryland regional office is hiring a Desktop Support Technician. This team member is responsible for maintenance of Local Area Networks, PCs and peripheral equipment on K-12 campuses and the regional office. Duties include troubleshooting software issues and repairing computer systems as well as performing local area network administration activities. Customer service orientation is strongly preferred and the ability to work on multiple tasks required.

Description

The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy & Planning

· Support development and implementation of new computer projects and new hardware installations.

· Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.

Operational Management

· Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions as needed.

· Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

· Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.

· Where required, administer and resolve issues with associated end-user workstation network software products.

· Ensure that desktop connection, ie. network jacks are in proper working order.

· If necessary, liaise with third-party support and PC equipment vendors.

· Perform related duties consistent with the scope and intent of the position.

Position Requirements

Formal Education & Certification

• High School diploma or equivalent, 3 years work experience in related field. Microsoft certifications a plus.

Knowledge & Experience

· Excellent knowledge of PC and desktop hardware.

· Hands-on hardware troubleshooting experience.

· Extensive equipment support experience.

· Working technical knowledge of current protocols, operating systems, and standards.

· Ability to operate tools, components, and peripheral accessories.

· Able to read and understand technical manuals, procedural documentation and OEM guides.

· Background in Microsoft Operating Systems and Products

· Knowledge of Windows 7/8/10 Enterprise, Microsoft Office Suite, Internet Explorer, Firefox or Chrome.

· Knowledge of Ethernet and structured cabling a plus.

· Knowledge of VoIP phone systems a plus.

· Experience supporting K-12 services a plus.

Personal Attributes

· Strong customer service orientation.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Good written, oral, and interpersonal communication skills.

· Ability to conduct research into PC and software issues and products as required.

· Highly self-motivated and directed.

· Keen attention to detail.

· Team-oriented and skilled in working within a collaborative environment.

Work Conditions

· Lifting and transporting of moderately heavy objects, such as computers and peripherals.

· Travel required between schools for hardware and software troubleshooting and repair.

Job Type: Full-time

Pay: $58,592.00 - $63,991.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lanham, MD: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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