Job description
Position Number 343190 Requisition Number B08225 Position Type Administrative Class Code 7792 Time-limited through N/A Type of Appointment Full-Time Faculty Position Sub-Type N/A Length of Appointment N/A Internal Recruitment? No Working Hours 8:00am - 5:00pm Department User Services Organization Information Technology Services Division ITS College N/A Approved Hiring Salary Range $61,000.00 to negotiable Pay Basis Annually Equal Opportunity
In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives
The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose
The Desktop Support Engineer, under the direction of a Manager or above, assists in the design, development and implementation of departmental processes and/or programs; May recommend policies and procedures to ensure effective coordination of departmental programs.
Essential Duties
Job Function
Dedicated to campus client development and maintenance for Windows (PC), Apple (Mac), Apple iOS and other end user client platforms. This has become an ongoing practice to keep pace with traditional desktop and mobile device Operating System releases. Provide top tier support for ITS User Service areas in troubleshooting, deployment, and testing of client hardware and software. Coordinator of ITS software licensing: 1000 plus pieces of software purchased over the last 3 years averaging $1.6 million per year. Track and evaluate new and recurring purchases. Design and maintain software licensing database. Coordinate on support for virtualization platforms: Assist and coordinate virtualization platform to deliver applications. Organize licensing options to integrate old and new licenses and maintain cost effectiveness.
Plan, design and maintain client management tool infrastructure components. Develop and maintain the Client Management Roadmap. Create and Maintain Standard Client System Configurations. Perform Client System Imaging and Provisioning. Manage Application and Software Deployment. Maintain Client System Updates and Patching. Serve as Third Tier Client System Support. Manage and Administer Client Management Tools. Provide highest tier of Client Management Tool Support. Printer Management. Plan, design and maintain application and client virtualization products and strategies. Hardware and Software Asset Inventory and Reporting. Development and Documentation of hardware and software standards. Coordination with peer administrators and engineers across IT support teams. External Supplier Relationship Management. Monitor and Maintain Software license maintenance, compliance and renewals. Provide Software license analysis and rationalization. May serve as project manager on small-to-medium sized projects.
Plan, design and maintain client management tool infrastructure components. Develop and maintain the Client Management Roadmap. Create and Maintain Standard Client System Configurations. Perform Client System Imaging and Provisioning. Manage Application and Software Deployment. Maintain Client System Updates and Patching. Serve as Third Tier Client System Support. Manage and Administer Client Management Tools. Provide highest tier of Client Management Tool Support. Printer Management. Plan, design and maintain application and client virtualization products and strategies. Hardware and Software Asset Inventory and Reporting. Development and Documentation of hardware and software standards. Coordination with peer administrators and engineers across IT support teams. External Supplier Relationship Management. Monitor and Maintain Software license maintenance, compliance and renewals. Provide Software license analysis and rationalization. May serve as project manager on small-to-medium sized projects.
Percentage Of Time
Posting Detail Information
Marginal Functions
Work with System Engineering, Security, Network, & Enterprise teams as needed to meet needs on campus end user computing clients. Work with internal Purchasing department and ITS billing/records. Other characteristics of theh position: The Desktop Support Engineer is responsible for coordinating and supporting the use of technology across all ITS User Services support divisions/departments as directed by the Director IT Service Management (33310). This position will maintain project and desktop, mobile and peripheral support as needed throughout division in support of Client & Licensing initiatives. Participates in on call coverage rotation.
Required Qualifications
A Master’s degree from a regionally accredited college or university in a directly related area of specialization; or a Bachelor’s degree from a regionally accredited college or university and two years of experience directly related to the job functions.
Faculty Position Required Qualifications
N/A
Departmental Requirements
N/A
Statement(s) of Understanding Definition
This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.
Required Licensure or Certification
N/A
Machines/Equipment used regularly
Computer(s) with access to local area networks, applications software; utilities, word processing software; decision support/spreadsheet software: documentation; telephone; office.
Anticipated Start Date
03/06/2023
Job Posting Date
01/19/2023
Application Review Date
Application Deadline
Open Until Filled
Yes
Point of Contact Information
Gina Motes (904) 620-2820
Hiring Official
Michael Holmes
Location if not Jacksonville
N/A
Special Instructions
Applicants must complete an online application, and include 3 references as requested on the online application, and upload supplemental documents, at
www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Gina Motes at
g.motes@unf.edu.
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