Job description

Job Title: Desktop Engineer

Location: Columbus, OH (Onsite Position)

Duration: Full Time Permanent Position

Job Description:

4+ years’ desktop engineering experience, Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good documentation skills, Good Language and Communications Skills, Problem-Solving, Relevant Certifications a plus with such as Microsoft/Comptia, and Scripting, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems, Ability to Work in a Team, Ability to Prioritize Projects.• Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues.

• Onsite End User Device Management activities includes all core services
• Must be able to install applications on client environment, troubleshoot the issues, taking backups of the data in the hard-disk and make necessary upgrades to the system.
• Provides support for other end users in the organization, ability to work and resolve hardware problems.
• Manage and maintain all end user devices comprising of laptops, printers, mobile devices and AV conferencing devices
• Ability to respond to queries in a quick manner that results in great user experience
• Build and install PCs, and other peripheral devices related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, and peripherals with routine maintenance
• Update the appropriate systems in a timely manner when any equipment or Software changes are made
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Familiar with migrating systems from Windows 7 to Windows 10 or higher platforms
• Maintain client databases (Remedy, CMDB, etc.) with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use call logging system to accurately record telephone requests if required.

Job Type: Full-time

Salary: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
need vaccinated candidate

Experience:

• Desktop support: 7 years (Preferred)
• End User Support: 5 years (Preferred)
• End User Customer: 5 years (Preferred)
• Troubleshoot: 5 years (Preferred)

Work Location: One location

Speak with the employer
+91 9958847048

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