Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

Kyndryl is seeking to employ a Deskside support technician in the NYC, NY area. This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform Installs, Moves, Adds, and Change (IMAC) activities, as well as data backup and restore on certain accounts for clients. They are responsible for resolving problems and performing IMAC's within Service Level Agreement (SLA) objectives, and completing all related administrative duties. As the main interface to the customer, they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem. Demonstrated customer communication and business skills are therefore needed since direct customer interaction is often required. Accordingly, they have a direct impact on customer satisfaction, and therefore, need to understand their account/site environment.

If you're hired into New York City work location the compensation range for the position, $51,000.00 - $79,000.00 Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

Required Technical and Professional Expertise

• Minimum 3 years experience resolving customer hardware/software/application workstation problem tickets
• Technical knowledge of the Windows 10, MacOS, and Office 365
• Working knowledge of laptop and desktop hardware
• Resolving tickets within the customer SLA
• Excellent verbal and written communication skills

Preferred Technical and Professional Experience

• Experience with setting up and supporting Windows 10, Office 365, and Apple MacOS and iOS products.
• Experience with Service Now ticketing system.
• Prior experience supporting WPP customer preferred.

Required Education

High School Diploma/GED

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Kyndryl's Vaccination Policy

Beginning January 18, 2022, all employees working onsite at a Kyndryl, customer or partner location must be fully vaccinated against COVID-19. New hires meeting this criteria will be asked to submit proof of their vaccination status prior to the start of employment. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Primary Job Category

Product Services

Role (Job Role)

System Services Representative

Employment Type

Full-Time

Contract Type

Fixed Term - Long Term

Position Type

Early Professional

Travel Required

No Travel

Company

(Y078) Kyndryl, Inc.

Is this role a commissionable / sales incentive based position

No