Job description

From your PASSION to ours

Support the company/department’s profit and service objective by ensuring accurate and timely handling of customer claims. Coordinates and communicates effectively with the various functional areas of our business (Marketing, Sales, Customer Service, Finance, Logistics, Brokers and Trade System Partner). Provide input to other functions/departments to resolve customer claims and concerns. Provides input to other functions within the Commercial Finance Department as required, assisting them in meeting their objectives.

From your EXPERTISE to ours

Key responsibilities for this position include:

• To develop a strong base of knowledge regarding products, services and capabilities to be used on a day- to-day basis.
• Gather and analyze information in resolving simple to complex deductions using Lactalis various systems (AS400, SAP, GoSimple Onbase, Lotus Notes, and Microsoft Excel and Word).
• Use existing computer systems to manage and resolve an assigned portion of the customer deduction portfolio timely, efficiently and accurately, while enforcing company policies and procedures.
• Effectively communicate and facilitate critical information flow between our Customers, Sales, Brokers, Marketing, Finance, Logistics and Trade System Partner to ensure the expeditious and cost effective processing of customer claims
• With minimal guidance, effectively communicate, present options, and assist in resolving internal and external concerns with customer service team members and, as needed, the next level within the Commercial Finance organization.
• Exhibit behavior that fosters a positive work environment, while following all rules and regulations established by the company. Demonstrate flexibility when faced with workload shifts during peak business times or during team member vacations/absences.
• Participate in short term projects requiring as assigned.
• Effectively represent Lactalis during any interaction with internal or external parties.
• Demonstrate service excellence to maintain solid relationships with our Brokers, Salespeople, and Customer Base.
• Participate in arbitration when conflicts between Customers, Sales Representatives and/or Brokers and internal functional areas may delay timely processing of customer claims. Openly communicate concerns to the next level within the Commercial Finance organization.
• As business requires, travel to customers or brokers for training, support and to promote accurate and timely claims administration.
• Coordinate paperwork with Broker/Sales Representatives, Trade System Partner and/or Customer, to resolve claims or product return matters.
• Develop, maintain, and analyze various spreadsheets for both internal and external use.
• This description reflects management’s assignment of essential functions, it does not proscribe or restrict other tasks that may be assigned.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Ideally incumbent will minimally possess an Associates Degree in Business Administration, Finance or Accounting.

Experience

• 1 to 2 years previous accounts receivable experience or 2-5 years’ experience with internal or external experience in a service-forwarding or financial role.

Specialized Knowledge

• Should have a strong knowledge base of Accounts Receivable

Skills / Abilities

• Microsoft Word and Excel proficiency
• SAP experience preferred
• Ability to demonstrate proficient communication skills, both verbal and written.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What is your salary requirement?

Work Location: Hybrid remote in Buffalo, NY 14220

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