Job description

Shift: 10:30AM to 7PM (with 1 rotating Saturday shift per month)

Must-haves:

• 3+ years of experience in a call center environment
• 3+ years of experience with credit/debit card dispute experience
• Ability to handle escalations and deescalate customer disputes
• Proficient data entry skills
• Proficient Microsoft Suite experience
• Proficient communication, listening, and customer service skills
• Sharp candidates who are reliable, punctual, and professional

Day-to-Day:

A client of Insight Global is seeking to add a Debit Card Dispute Representative to their team in the Kearney, MO area. The Debit Card Dispute Representative will take inbound and outbound customer/client calls and resolve customer Reg-E disputes, determine if disputes are relevant or frivolous by reviewing information regarding the basis of the dispute, work closely with other internal departments, record and document results of investigation, and report any escalating trends to management to prevent future losses and makes recommendations to for future prevention. This position requires an individual to be comfortable handling disputes via inbound and outbound phone call with customers, as well as following up with customers via email. In addition, individuals must be committed to completing a full 40-hour week Monday through Friday, with the shift time hours of 10:30AM to 7PM CST. This position is fully on-site in Kearney, MO.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kearney, MO 64060: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.