DataBank enables the worlds largest enterprises, technology, and content providers to consistently deploy and manage their infrastructure, applications, and data on the right platform, at the right time, in the right place. Our colocation and edge infrastructure footprint consists of 60+ data centers and 20 interconnection hubs in 29 markets, on-ramps to an ecosystem of cloud providers, and a modular edge data center platform with virtually unlimited reach.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensures facility cleanliness. As a member of the Operations Team, the Data Center Technician I is expected to handle trouble tickets and remote hands requests from inception through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the companys security standards.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.
• Assisting with supervision on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor and assist with troubleshooting technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.
• Always Maintaining facility cleanliness and Tour Readiness.
• Adhere to DataBank Cabling Standards.
• Assist with maintaining accurate inventory of work tools, equipment, and devices

Qualifications

• High school diploma or equivalent.
• Previous NOC/SOC/IOC experience and/or data center experience preferred.
• Some familiarity with DS1, DS3, Ethernet and dark fiber circuits are a plus.
• Basic understanding of data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams.
• 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
• Customer Service Skills
• Cross Team Collaboration
• Running Cable/Climbing Ladders
• Being able to handle Critical Infrastructure emergencies
• Network/Power Monitoring
• Able to work a rotating schedule
• Responsibility and dependability are a must
• Candidates must have reliable transportation.
• Trustworthy and ability to work honestly with little or no supervision, if necessary.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills immediately.
• Ability to assess situations and escalate properly, following internal procedures.
• Knowledge of Windows operating systems both pc and server side.
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
• Must be able to lift a minimum of 50 lbs.
• Other duties as assigned.

Benefits

• Health, Vision and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off and Paid Holidays