Job description
Join the Kelly® Professional & Industrial team as a part time
Financial Aid Customer Support Representative You would support a team by handling student inquires, provide guidance and assistance to students with required needs, either while on campus or by telephone with our customer in Flint Michigan working 19 hours a week. Our customer is known for their commitment to serving the educational and economic needs of the community.
Here’s how to apply:
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Here’s how to apply:
- Submit your resume with the subject line: Financial Aid Customer Support Representative to Shannon at reminsm@kellyservices.com
- OR apply directly to this post
- Hourly pay $15.99
- Weekly pay
- Work schedule: 19 hours a week Hybrid: 3 days and at campus 2 days (Examples for schedules after training. The morning person would cover morning hours when hybrid such as 8:30-12:30, other than the days on campus hours will differ. The afternoon person would cover afternoon hours when hybrid such as 11-3 or 12-4, other than the days on campus hours will differ).
- Training schedule: Training is on Campus, 5 days: M-Thur: 10-2, Fri-1-4
- 1 year contract with great possibility of extension
- Work on campus to meet and greet students one day a week
- When working virtual operate as a call center support representative
- Comfortable working in a fast-paced call center environment
- Handle student inquiries as main point of contact for application and intake processing
- Provide guidance and assistance to students needs
- Will be assisting students, pulling up account information to provide direction as needed
- Works directly with students concerning all financial aid questions, concerns, policies and procedures
- Data entry of funding on students accounts toward payment of educational expenses
- Routes all documentation and student files to appropriate staff
- Enter, review and file al PERC hold slips for prevention of student drops
- Coordinate creation of student files based on documentation received
- Maintains proper student filing system for current and inactive academic years
- Responsible for document scanning and linking
- Document tracking and generating missing information letters
- Completes external student requests including but not limited to DSS forms, housing forms, etc.
- Review and distribute all incoming mail
- Involved with creation of forms and or correspondence sent to students.
- Must have the ability to problem solve, exercises sound judgment, assist staff with projects as assigned
- Associate Degree required or equivalent experience1 year in a comprehensive financial aid office or 2 years related experience in an educational institution
- Ability to coordinate and follow through with institutional policies and procedures
- Ability to multi-task
- Excellent interpersonal skills
- Effective verbal communication skills
- Analytical skills and the ability to work independently
- Internal/External Customer Service Skills
- Ability to multitask and prioritize
- Attention to detail
- Reliability and dependability
- Basic computer skills
- Financial aid background a plus
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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