At MIL, we make the complex simple; we bring together the brightest minds and subject matter experts to process precision parts that become components on space, aircraft, and defense systems. The reliability of what we do and how we do it, makes the difference in the lives of those who use these systems. What sets us apart? Our people and our relentless dedication to helping our customers. We are the special processor of choice for missions to the skies, Mars, and beyond.

Our core values guide everything we do:

• Passionate - We believe in what we are doing and the difference we make; Our quality is our passion.
• Collaborative - Treat each other with respect as professionals; We win or lose as a team; Collaboration multiplies our contributions.
• Can-Do - Great isn't good enough; No excuses given or taken; Eagerly willing to accept and meet challenges.
• Own Results - Overcome obstacles, find solutions, and deliver exceptional results; Honor our commitments.
• Quality Driven - Do the right thing; We are honest, transparent, and committed to doing what's best for our customers.

Position Overview: The Customer Success Representative (Customer Service) is responsible for coordinating daily communications, both written and verbal, with customers and performing administrative functions to support order fulfillment; a central hub of communications.

Primary Job Responsibilities:

• Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
• Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
• Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
• Collaborate with internal business partners to ensure customer’s expectations are exceeded for assigned and unassigned accounts.
• Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication and turnaround requirements.
• Assist in administrative functions throughout the Customer Success department including order entry, planning, customer request and department initiatives.

Knowledge, Skills, Abilities:

• Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.
• Must have critical thinking skills and the ability to develop solutions for complex situations.
• Prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
• Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
• Ability to make good judgements and quick decisions around commercial negotiations and discussions.

Minimum Job Requirements:

• At least three years’ professional experience in a customer success role, preferably in manufacturing.
• PC proficient with a thorough understanding of Microsoft Office applications and capable of learning internal ERP software.
• Applicants must have a high school degree at a minimum. College degree or some college coursework is preferred.
• Maintain a professional appearance and uphold a positive company image.
• Bilingual in English/Spanish a plus.

Reports To: The CSR reports to the Customer Success Manager.

Hours: Normal hours are typically 7:30 AM – 4:00 PM, with potential overtime eligibility as needed.

As a full-time MIL employee, benefits include:

• Annual performance and compensation review, with eligibility for annual bonuses
• MIL Inc. 401(k) plan with employer matching and profit sharing
• Premium health insurance as well as supplemental vision and dental insurance plans
• Company paid and supplemental life insurance and AD&D
• Company paid holidays and personal paid time-off (accrual & enrollment package)

Please do not hesitate to ask for additional details on any of our benefits & policies.

NOTE:

MIL is a registered ITAR facility (Federal Contractor). As such, all employees must be authorized to work in the U.S. under one of the following criteria. (required)

• A citizen of the United States
• A lawful permanent resident
• A non-citizen National of the United States

Candidates must satisfactorily complete and pass an employment background check and drug test.