Position: Customer Support Specialist (full-time)

Department: Customer Support Department

Reports to: VP of Support

Location: Slingshot Corporate Office, Marion, Indiana

General Job Description: Slingshot strives to provide both its customers and partner schools with attentive customer service that emphasizes creative efficient solutions and a positive overall experience. Our customer support team is this company’s closest contact to its actual customers. They seek to provide clear communication and excellent service to customers while functioning as creative problem solvers as issues arise.

Duties / Responsibilities:

• Provide attentive and positive care to customers while efficiently providing solutions.
• Manage conflict and provide satisfying customer solutions.
• Act as central knowledge base and problem solver for internal support issues.
• Process customer returns and conduct inventory management rapidly and accurately.

Skills / Qualifications required:

• Must be motivated to thrive in a collaborative, accountability driven team environment.
• Should be able to respond to conflict and tense situations with calm presence, clear thinking, and positivity.
• Ability to cultivate a welcoming and professional phone presence.
• Excellent oral and written communication abilities required.
• Ability to master multiple data management systems including Microsoft Excel and internal systems.
• Efficient work ethic and willingness to flexibly complete tasks as required.

Philosophy of service:

Every customer has a story, and we can be a part of that. We seek first to understand so our service can shape an experience that uniquely resonates with each person. We strive to solve a customer's problem, make their life a little easier, and their day a little brighter.

Disclaimer: The preceding job description has been designed to indicate the general duties and responsibilities of a Customer Support Specialist. It may not contain a comprehensive list of all duties, responsibilities, and qualifications required for this position.