Job description

JMT Staffing Solutions is partnering with a growing manufacturing organization in Woburn that is looking to hire several Customer Service Representatives on a potential temp to hire basis. As a Customer Service Representative, you will be responsible for supporting the sales organization and sales team by helping manage customer activities and programs.

Key responsibilities include:

• Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g. pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
• Help pursue sales leads with existing and new customers.
• Answer and return customer phone calls and emails.
• Troubleshoot, research, resolve and escalate issues to the sales team as necessary.
• Research customer complaints and support sales team in resolution.
• Identify and implement changes to improve sales processes and accuracy.
• Regularly monitor customer portals used to communicate RFQ’s, PO’s, requested date changes, etc..

Qualified applicants will come with at least 2+ years of experience in a professional office customer service role. Must be proficient in MS Office. Previous CRM software, such as Salesforce, preferred. Manufacturing customer service also preferred. Familiarity with IDO compliance, ITAR would be a bonus.

Please apply today or give JMT Staffing a call at 781-558-2589 for immediate consideration.

Job Types: Full-time, Contract

Pay: $19.00 - $24.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Woburn, MA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Manufacturing Customer Service: 2 years (Preferred)
• ITAR or ISO Compliance exposure: 1 year (Preferred)
• CRM, such as Salesforce or similar: 1 year (Preferred)

Work Location: One location

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