Title: Customer Service Technician - Altavista CSC 04374

Hiring Range: $15.00 to $16.50 (Hourly/Wage)

Pay Band:

Agency: Department of Motor Vehicles

Location: ALTAVISTA CSC

Agency Website: dmvnow.com

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Part-Time (Wage) Customer Service Technician at the Altavista Customer Service Center (CSC). The selected applicant will handle various customer transactions, including communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV-related services. Training will be provided to ensure your success.

We would like to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This is a wage position limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• High School diploma or general education degree (GED).
• Customer service experience working in a fast-paced environment.
• Keyboarding proficiency and use of automated systems.
• Excellent oral and written communication skills.
• Experience with standard business practices.
• Experience working in a Fiscal, Accounting, or Cash Handling environment.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail and accuracy and complete assignments on time.
• Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. The driving record should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Experience interpreting and explaining policies/procedures or other complex information to customers.
• Can lift 10 – 25 pounds.

Preferred Qualifications:

Special Instructions:

Contact Information:

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.