Job description
Position Summary:
IEM is looking for a
Full Time –
Customer Service Coordinator who will among other things oversee all interactions with applicants for the Programs, including interactions between staff and applicants.
Primary Location:
- Candidate must live a commutable distance to San Juan, Puerto Rico
- Position will be a fully in office role, we cannot accommodate remote work from home.
Travel Requirements:
- Currently None
Essential Functions:
- Manage and ensure that staff complies with the policies and procedures of the Program when interacting with applicants.
- Handle applicant inquiries and complaints.
- May take calls or respond to emails from applicants, will review staff calls with applicants, answer questions, check on applications status, or resolve complaints or disputes.
Minimum Qualifications:
- Bachelor’s degree from an accredited institution
- Five (5) years of experience working in a customer relations position, program management, banking, accounting, lending practices, business administration and/or entrepreneurship sector, resolution of disputes or related field.
- Excellent communication skills with applicants.
Benefits and more:
- 10 paid Holidays
- Vacation Pay
- Sick Pay
- 401 (K) plan with matching
- Company paid STD and LTD
Why join IEM:
We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world.
Our culture:
IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.
IEM is an Equal Opportunity Employer including Vets and Disabled:
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.
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