Ames Tools Corporation, a GMS Company is the leading provider of automatic taping and finishing (ATF) tools, supplies, and training to the professional drywall finishing industry.

GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit www.gms.com or any one of our subsidiary company websites.

Responsible for managing the overall operation of the store, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety and merchandising. Ensures store compliance with company policies and procedures.

Essential Duties and Responsibilities:

• Directs and motivates Customer Service Team to achieve the business objectives
• Monitors all emails
• Supervises ProService transactions as needed
• Provides monthly ProService statistics to Sr. Leadership
• Efficiently reviews open orders to establish shipping priorities and meet company needs
• Coordinates all non-standard product shipments with carriers
• Manages process for all international shipping, including but not limited to quotes, customs and export requirements
• Ensure that end of month transactions are completed accurately
• Sales/performance reporting to Sr. Leadership as needed
• Ensures that all orders are entered into system timely and accurately
• Establishes new customer accounts in ERP.

Supervisory Responsibilities:

Supervise Customer Service Associates. Prioritize and delegate tasks to team. The position is as a working manager, meaning many of the tasks will be performed by the supervisor. Manages HRIS system for employee time keeping. Ability to self-manage, show initiative and be proactive.

Education and/or Experience: Bachelor's degree (B. A.) from four-year College or University; and four years related experience; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations: None.

Other skills and abilities: MS Office required. Must be proficient in MS Excel. Working knowledge of Sage or current working system.

Other Qualifications: None.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This job description is likely to change at any time.

Company Benefits:

• Medical, Dental, Vision, Disability & Life Insurance
• HSA, FSA Plans
• 401k
• Employee Stock Purchase Plan
• Paid Parental Leave
• Paid holidays & Paid Time Off

• Company benefits are subject to change.

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.

EQUAL OPPORTUNITY EMPLOYER