Job description

R.C. Moore, Inc. is seeking a full-time Customer Service Representative for our Pittston, PA location. We are an employee owned (ESOP), leading 3PL company involved in Trucking, Warehousing and Brokering and established in 1956. We are a growing business looking to add valuable team members to our close-knit group.

This position will provide administrative support and will be the liaison to outside parties such as receivers, shippers and brokers.

Key responsibilities include:

• Monitoring all planning sheets for new orders.
• Verifying that all orders for the current day and the following day are covered and on track for on-time performance.
• Acknowledge all customer e-mails and concerns and advise them of any discrepancies or anticipated issues.
• Communicate with Account Manager to ensure that all of the day’s deliveries are on time. Coordinate with Account Manager and the Planning Department to find solutions to existing problems.
• If necessary, communicate the problem and the solution steps taken with the customer.
• Coordinate with fellow CSR’s to ensure that all customer loads are updated, scheduled, entered correctly and accurately into our system in a timely manner.
• Assist the Accounting Department with requests for information needed for billing purposes and/or the follow up on such billing.
• Assist Management with implementing any and all changes in our working procedures.
• Advise Management of any current or potential issues and assist with solutions.
• Coordinate/advise/assist personnel in our other terminals as needed

A minimum of high school diploma or GED equivalent required.

A minimum of one to two (1-2) years of customer service or related experience, preferably in the transportation industry.

Intermediate knowledge of Word, Excel and Outlook are required.

Experience with TMW a plus

R.C. Moore offers a comprehensive benefits package, including paid time off, medical, dental, STD, LTD, Life and 401(k).

R.C. Moore conducts pre-employment background checks on all new hires.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Transportation planning: 1 year (Preferred)

Work Location: In person

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