What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

Southern Glazer’s offers a competitive compensation package with an hourly pay rate of $17 / hour. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

Primary Responsibilities

• Perform customer support included but not limited to process, monitor, and invoice all customer orders in a professional and efficient manner.
• Provide information in response to inquiries about products and to handle and resolve complaints.
• Provides support to the Operations team, to ensure performance level is maintained.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes; Refer unresolved customer grievances to designated departments for further investigation.
• Confer with customers by telephone or in person to provide information about products and services, enter orders, cancel accounts, or to obtain details of complaints.
• Process customer orders in SAP accurately, and expeditiously. Provide completely logistics details and order specifications to the warehouse.
• Releases delivery orders (warehouse packing requests) in SAP and reconciles warehouse confirmation.
• Liaison between warehouse facilities and customers to ensure order is packed and delivered in accordance to customer’s instructions.
• Resolve customer charge backs and issues credit memo.

Additional Primary Responsibilities

• Ensure sales orders are collected on time (as planned) by running the open orders report on a weekly basis to coordinate and expedite the flow of products providing customers with visibility of order status at all times.
• Maintains customer files sort by alphabetical order and deliveries in numerical order.
• Reconcile bill of ladings with customer’s order and conduct billing procedure.
• Escalate customer service issues to sales and marketing departments.
• Assist A/R (accounts receivable) on matters related to billing/order processing/shipping.

Minimum Qualifications

• High School Diploma/GED
• 1-2 years of customer service experience in a business environment or equivalent combination of education and experience.
• Proficiency Microsoft Office: MS Word, MS Excel, MS Outlook and accurate data-entry skills.
• Effective verbal/written communication skills while carrying out job duties with various departments, customers and levels of management.
• Mathematical skills: ability to compute rate, ratio and percentages. Proficiency to evaluate customer’s contribution to monthly billing goal, and recognized when profit margin is being negatively affected.

Physical Demands

• Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
• Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.