Customer Service Representative - Return Agent
Full Time
Philadelphia, PA 19153
Posted
Job description
Enterprise Holdings has an exciting opportunity for a full-time Return Agent.
This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.
The responsibilities include providing a high level of customer service to customers, primarily face-to-face, supporting their rental needs. The Return agent will assists all customers with the rental return process while accurately completing all transactions.
This position pays $15.00 / hour - $17.53 / hour ($15.00 / hour plus monthly bonus opportunities). Average monthly commission bonuses is $300 per month.
In addition to this compensation, we offer a comprehensive benefits package which includes:
- Medical, dental, and vision insurance options
- Paid vacation time
- Paid Holidays
- 401(k) with company match
- Profit sharing
- Employee discount
The available schedules:
Schedule 1: Sunday 10am-6pm, Wednesday 11am-7pm, Thursday 1pm-9pm, Friday 1pm-9pm, Saturday 10am-6pm
Schedule 2: Sunday 6am-4pm, Thursday 9am-7pm, Friday 8am-6pm, Saturday 8am-6pm
This is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153.
Responsibilities:
-
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years old
- Must have a minimum of 2 years of customer service experience in retail, sales or guest services
- Must have a valid driver's license
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date.
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