Job description
Customer Service Representative
Location: Ann Arbor, MI
Employment Type: Part Time
Hours: Monday through Friday: 10am -3pm and occasional full-time coverage for sick and vacation days.
Department: Reception
Description:
We are seeking a Customer Service Representative for a bustling reception area with primary responsibilities of handling the telephone switchboard, greeting guests and regular administrative tasks. Many of our Customer Service Representatives have been promoted to key roles within the company as this position provides significant exposure to the various Avfuel divisions.
Duties:
- Answer multi-line switchboard and transfers all calls to the proper individuals or departments
- Communicates professionally in person, on the phone and in email correspondence
- Follow reception opening/closing procedures and all other procedures during shift
- Provides excellent customer skills while interacting with employees, customers, vendors and visitors
- Resolve customer requests, questions and complaints
- Maintain internal phone extension lists and calendars
- Clerical Assignments: mailings, creating letters, copying, faxing, managing incoming, outgoing USPS mail, UPS and Fed-Ex
- Manage office supply purchases and delivery
- Help plan employee events
- Provide staff with notifications
- Oversee inventory, including purchasing and stocking of all paper goods, cleaning supplies, and food & beverage
- Other duties and special projects as assigned by management
Performance Expectations:
- Must have an innate desire to provide outstanding customer care
- Greet all guests professionally and enthusiastically
- Positively responds to direction and requests for assistance when needed
- Self-motivated and enjoys learning
- Flexible and detail oriented
- Take initiative to understand and support other departments
Qualifications:
- High school diploma
- Must have experience answering the phone, email, filing, faxing and computer skills including Microsoft products
- Ability to multi-task, prioritize, and problem solve
- Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees
- Maintain a positive and outgoing attitude at all times
- Experience in providing great service to customers and co-workers
- Passionate about going above and beyond to create a lasting impression
Apply online at www.avfuel.com
EEO/AA
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