Employment Status: Full-time, benefits eligible

Location: This position is located at our Gymreapers HQ in Nampa, ID, just 20mins outside beautiful Boise

Schedule: M-F on-site, 8-5/flex according to business needs

At Gymreapers, our mission is to re-engineer your workouts and improve the support you need to get work done. We help do that by merging quality materials, functionality, and comfort in all our products.

Headquartered in Nampa, Idaho, we are a passionate team that works tirelessly to support our customers, athletes, and gym-goers on all fronts, all around the world. If you're looking for a fast-paced and collaborative environment in the fitness space, check out our openings.

Who We Are

Gymreapers is a direct-to-consumer e-commerce brand creating premium lifting gear, apparel, and equipment for men and women. Our supportive lifting gear has been featured in Men’s Health, Barbend, Powerlifting Technique, and more.

We are a young company that is one of the fastest growing fitness brands in the world with IFBB Pro Bodybuilders, world renown trainers, and Olympians using our equipment and apparel to take their training to the next level. We are excited to offer our customers multiple products that are approved for use in all IPF and USPA competitions.

The Gymreapers brand has been listed twice on the Inc Magazine’s list of 5,000 fastest growing businesses: 2022 at #291 and 2021 at #521. Our CEO, Roc Pilon, recently was named Mountain West Entrepreneur of the Year by Ernst and Young and Forbes 30 Under 30 Class of 2023, Retail & Ecommerce category!

Benefits/Perks

• Competitive Pay
• Paid Time Off (PTO)
• Brand new Gymreapers on-site gym!
• Company paid holiday’s
• NEW: 401(k) with up to a 4% employer match (Implementing March 2023)
• NEW: Employee Assistance Program (EAP)
• 50% Employee Discount on Gymreapers.com!!
• 100% Employer Paid: Medical, Dental and Vision - short-term and long-term disability - life insurance for both employee and spouse/dependents
• Health Savings Account (HSA) employee option

Job Summary:

A Customer Service Representative’s main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center. We invite our customers to reach us through phone, email or online chat. The Customer Service Representatives work under the direct supervision of the Director and Team Manager.

Who We're Looking For:

• Assist customers via phone, email, chat and social concerning product information, order status, and general questions and concerns.
• Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
• Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
• Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
• Escalate customer impacting issues through proper internal channels.

Experience and Education:

• Excellent customer service skills, ability to help customers in a friendly and compassionate manner
• Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
• Ability to read and follow directions
• Strong ability to retain confidential information pertaining to customer information
• Ability to calculate figures and amounts
• Excellent communication skills; both written and verbal
• Intermediate experience with Microsoft Office Suite/Google Apps
• Experience using multiple lines of contacts (email/phone/chat/social)
• High school diploma or equivalent
• FYI- for this role, you are regularly required to sit and/or stand at a computer for prolonged periods of time

About Gymreapers/Our Core Values

At Gymreapers, we make gear with a purpose and focus on material integrity. You get high-quality lifting gear that’s made to outlast cheap look-a-likes.

We’re reengineering people’s workouts and improving the support needed to lift better, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more.

Our Core Values:

• Grow or Die
• Customer Obsession
• Extreme Ownership
• Nothing is Given // Everything is Earned
• Be Humble
• 1% Better Everyday
• Live with Integrity
• Sacrifice

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

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