Job description
Role:
The Customer Service Assistant is responsible for providing accurate record keeping aiding in the customer experience. The individual will report directly to the Customer Service Manager and will collaborate with multiple functions and business partners on a regular basis to support the customer?s needs.
Responsibilities:
- Multi-task by handling Parts Orders, Repair Orders, record keeping, document writing and shipping equipment.
- Processing Customer Returns - (RMA requests) and completing documentation after and during repairs.
- Ownership of machine traveler processes ? Ensuring all assets on property are assigned travelers. Travelers must stay up to date and then be filed accordingly.
- Working with other departments to organize large parts orders to customers and provide on-time delivery.
- Ensure Service / R&D service Repair Orders are properly completed.
- Accurately assign rates and charges for parts, labor, & shipping & ensure charges are billed appropriately, working with the service team to add details of service issues.
- Work proficiently in the configuration of Odoo for service-related applications.
- Shipping responsibilities include the scheduling for freight, packing list, BOL?s, customs paperwork, and customer follow-up.
- Provide weekly, monthly, and quarterly reports and updates based on repair orders.
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