Please review the full job posting including the required skills and experience to understand the expected qualifications for this role.

Customer Service Representative

The role of a customer service representative is to provide customer service and administrative support for local sales teams by interacting with customers over the phone, by email or through other means of digital communication.

Job responsibilities include:

• Accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions. This may be received directly from the customer or delegated by Account Managers or Account Representatives.
• Take sales orders from customers. Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
• Provide 2nd Level support for the City Desk, which may include answering phones or assisting walk-in customers. Inquiries may relate to technical product and pricing questions.
• Maintain a proficient knowledge of our entire e-business platform. Actively promote our digital tools to customers and provide advanced-level support when needed.

Position Requirements:

• High school Diploma required; one-two years post-secondary education preferred.

• Experience with electrical, mechanical, HVAC or construction Industries preferred.
• Strong communication skills, both written and verbal for phone and email communications.
• Proficient with Microsoft Office Suite with the ability to learn and master new technology.
• Attention to detail with developed organizational skills and the ability to prioritize urgent tasks

About Viking Electric and Sonepar USA

Our Competitive Benefits < Click this link review a complete listing of benefits offered.

Learn more about Viking Electric’s history, mission, vision and values on our Company Website.

Check out the Viking Electric company page on LinkedIn and follow us for updates.

Check out our YouTube Careers Playlist to see Viking Electric associates in action.

For more information on Sonepar, visit soneparusa.com

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Viking Electric is an M/F/Disabled and Vet EEO/AA employer.