Job description
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Job Objective:
The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.
Responsibilities:
- Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
- Follow up with customers after completed jobs to ensure customer satisfaction with work
- Responsible for managing Net Promoter Score system and creating report for weekly production meeting.
- Assist sales team with follow up on sent proposals
- Use of scorpion, home advisor and other marketing sources to track marketing spending and ROI.
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
- Other -Start management of company human resources systems and procedures.
- Other duties as assigned.
Relationships and Roles:
- Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
- Demonstrate ability to interact and cooperate with all company team members.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.
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