At Mainstream Electric, Heating, Cooling, and Plumbing, we keep on growing because we only hire the best, and our customers love us for it; our BBB A+ rating is no accident! We've been at this for over 20 years here in the Spokane/CDA area. We want team members who are committed to solving problems for our clients, doing the job right, and standing by their work 100%. Mainstream is growing and we are looking for an outstanding Drain Tech to join our team!

The Role:
Provide exceptional customer service by empathetically relating to our customers, while gathering the necessary information to resolve all inquiries. Perform outbound calls to offer assistance on inquiries and return calls . Remain knowledgeable on processes and procedures in order to provide exceptional customer service to our customers and within the company.

We are looking for a top-notch, confident, independent phone prodigy to join our team! Our Customer Service Reps keep our business running by:

• Answering Incoming Calls
• Confirm appointments
• Transfer calls to various departments
• Monitor and respond to Service Titan inquiries
• Monitor and respond to website submissions
• Facilitate workflow processes
• Making outbound calls as needed
• Making customers fans of Mainstream
• Provide exceptional customer service
• Deliver call scripts with an authentic cadence; be clear, compelling & personable
• Be professional and establish customer rapport, encouraging repeat business
• Responds to customer requests, resolving issues and promoting the brand
• Adhere to company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Communication with dispatch to ensure customers receive five star service
• Be a redundancy for all dutie of our inbound specialists, providing support to the team as needed

Requirements:

• 
  HS diploma/GED preferred
• 1+ years of call service/high volume customer service experience
• 1+ years of trades (plumbing, HVAC, electrical) experience preferred
• 1+ years of Service Titan experience preferred
• Experience working within and managing multiple software applications through the day
• Proficient with Microsoft products, able to learn/navigate new software
• Experience working with a phone system
• Able to work 11am - 7:30 PST w/ rotating Sunday support for emergency services
• Eager to learn and grow within the department!
• Obsessed with details
• Have Excellent oral & written communication skills
• Able to quickly pick up new software systems
• Challenge-driven
• Tough-as-nails
• Empathetic and kind
• Team-focused
• Self-motivated and independent - (this position is currently a virtual position, so you need to be able to stay on-track by yourself!)
• Customer service-oriented, but with strong sales acumen
• Schedule flexibility (we will go into further detail when we connect but we staff our phones 7 days a week)

Schedule: 11am - 7:30 PST w/ rotating Sunday support for emergency services

Pay: $20/hr

Benefits: Medical, dental, and vision (oh my!), PTO, 6 paid holidays & a floating paid day off

Remote position with devices provided

Stability: We've been in business since 2000, and we're only getting better!

Retirement Saving: 401(k) plus company matching

Team-Focused Work Environment

Training: Ongoing Professional and Personal Development Training Opportunities

Fun! We're a little goofy, and no one here is above a little "toilet humor"

Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.