Job description

Our client in the Paramus, NJ area has an immediate need for a Customer Service Representative and is looking to have the right candidate to start immediately.

Responsibilities:

· Answer inbound phone calls in a timely professional manner

· Effectively develop rapport to establish potential client relationships

· Timely follow up at Sales Representatives request or customer request

· Effective and professional communication with customers and Sales Force

· Professionally and effective solve customer immediate problems

· Professionally and effectively answer incoming E-Commerce Chats from customers

· Professionally and effectively answer incoming ProKeep Texts from the sales force

· Other additional tasks as needed

Qualifications:

· Familiarity and skilled in using computer system (which is to include: SAP, Microsoft Outlook, Excel, Word, and the internet)

· Skilled in product knowledge

· Organizational skills in task management

· Effective communication and customer management skills

· Ability to remain objective in stress situations.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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