Job description
- $500 bonus paid in two increments
- Casual attire
Job Responsibilities:
- Creates and updates transportation reservations by phone, email, or fax.
- Verifies member appointment date and time.
- Communicates driver estimated time of arrival to callers.
- Activates will call pickups.
- Notifies dispatcher roles of any issues or changes made to standing orders.
- Processes cancellations and cancellation notifications to vendors.
- Coordinates trip status updates between drivers and members
- May require evening and/or weekend and/or overnight work.
- Maintains clear communication between Members, Providers, Drivers, Appointment Facilities, Dialysis Centers, and Dispatchers
- Maintains 100% accuracy with all aspects of the position.
- Notifies leadership immediately of all injuries, accidents, perceived/actual HIPAA breaches, and/or unusual incidents.
- 1 + year Customer Service experience preferred.
- Call Center experience preferred.
- Must pass a Criminal Background Screening.
- Must pass a Drug Screen.
- Must pass government exclusion list at time of hire and monthly thereafter.
- Familiarity with various basic PC usage.
- Able to type at least 40 wpm.
- Take high volume of inbound calls.
- Make high volume of outbound calls.
- Availability to work any day and any shift; holidays and weekends.
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