Job description

We are seeking a customer service representative for an award-winning manufacturer of interior design products for residential and commercial environments. Our company is experiencing year over year, double-digit, growth and in search of top-tier talent to support our continued growth. This is an extremely fun, culture-focused, company which prides itself on innovation, ethics, premium quality and high-customer satisfaction. We are seeking a customer service representative to directly interface with our customers, providing an exemplary experience from quoting to order entry, project management and delivery. If you’re dedicated and ambitious, this company is an excellent place to grow your career.

Responsibilities:

• Answers incoming customer calls and emails regarding product pricing support, service questions and general client concerns
• Assist dealers and customers with order entry, product training as well as assist showroom visitors.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

This is an ideal role for someone who is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Our Culture is focused on:

• Being Detail Oriented -- quality and precision-focused
• Stability -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Being Team Oriented-- cooperative and collaborative

Requirements:

• Education: High School or equivalent (required)
• At least 5 years experience in a customer support role (required)
• Experience: Window Covering or related field: 1 year (required)
• Must be able to sit for multiple hours at time, occasionally lift a maximum of 40lbs
• Full-time availability (40hrs) with occasional overtime required

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
all customers entering the showroom must wear a mask
curbside pick-up option available

Experience:

• Customer Service: 3 years (Required)
• Window Covering (Blinds, Shades etc) Industry: 3 years (Required)

Work Location: One location

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