Job description

Company Description

About Performance Food Group Company

Built on the many proud histories of our family of companies, Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Virginia. Grounded by roots that date back to a grocery peddler in 1885, PFG today has a nationwide network of approximately 75 distribution centers, 15,000-plus talented associates and more than 5,000 valued suppliers across the country. With the goal of helping our customers thrive, we market and deliver quality food and related products to over 150,000 locations including independent and chain restaurants, schools, business and industry locations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers and theaters. Building strong relationships is core to PFG's success - from connecting associates with great career opportunities to connecting valued suppliers and quality products with PFG's broad and diverse customer base. To learn more about PFG and our divisions, Performance Foodservice, PFG Customized and Vistar, visit pfgc.com.

Job Description

Please note that training is required to be on site for at least 3 months in Englewood, Colorado location.

The Resource CenterCustomer Service Analyst is responsible for responding to vendor or company field personnel inquiries on the status of invoices either by phone or other electronic mechanisms within a centralized, high-volume customer service environment supporting multiple US locations. Provide a complete response to inquiries, resolve more difficult invoice problems and escalate issues as appropriate. Utilize the Enterprise Resource Planning (ERP) applications, Invoice Capture Center and Ticketing System, as needed. Functions as a team member within the department and cross functions, as required, and perform any duty assigned to best serve the company.

Major Functional Responsibilities:

Respond to a variety of vendor inquiries via telephone and email.

Resolve invoicing and payment issues with internal and external constituents.

Utilize the centralized ticketing system for requests and resolution.

Ensure proper documentation of issues within ticketing system.

Effectively interact with other departments to provide solutions.

Promote and demonstrate a commitment to quality and timely processing of assigned tasks.

Adhere to department performance metrics as directed by management.

Abide by department policies and procedures, including SOX controls.

Contributes to ERP and operational system enhancements, upgrades, or migrations, including user testing, as requested by management.

Escalates any highly important internal or external communication to Department Supervisor/Manager, including critical system or supplier issues.

Assists in training new personnel.

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Required Qualifications

High School Diploma or Equivalent

Preferred Qualifications

1-3 years of experience in a high-volume Accounts Payable environment. Strong analytical and problem-solving ability. Attention to detail. Proficiency in Microsoft Office.

Bachelor's Degree in Finance, Accounting or related fields. Knowledge of food distribution industry, inventory, SAP and Help Desk ticketing software is a plus.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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