Job description

Quest Financial is seeking qualified candidates for a CALL CENTER CUSTMER SERVICE REPRESENTATIVE for our client located in the Norcorss, GA area for an IMMEDIATE start.

Prerequisites:

• Education or Training—Some college preferred but not required
• Special Skills and Personality Traits—Excellent communication and organizational skills; good listening skills; problem-solving & decision-making skills; ability to work with minimal supervision; ability to multi-task; strong spelling and proofreading skills

Required employment testing: drug, background and credit

Position Description

• CSR in a 24/7 call center environment for a national insurance adjusting company. Incoming calls from various contacts for branch locations will be handled or transferred to voicemail. Primarily handles accident loss reports for various insurance companies: taking the details of the loss, assigning the most appropriate branch location for immediate response if needed, coordinating on-scene calls between adjusters and clients.
• The atmosphere is quick to change from very slow/quiet to highly charged, with high-stress situations that need quick decisions. MUST have the ability to work closely with others as a group.
• Ability to make split-minute decisions; the ability to distinguish between a critical situation that needs immediate attention and a run of the mill call about a policy question or simple follow up question.
• Strong problem-solving skills and excellent written, verbal and listening skills. Basic computer skills and experience using a multi-line phone (logging into a CSR phone queue, placing people on hold, transferring calls) are a definite plus.
• Flexibility is a must-have in a 24/7 environment.
• Spanish bilingual CSR: must have clear English – only about 10% of the calls will be in Spanish.

Job Types: Full-time, Contract

Pay: $15.00 - $17.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Norcross, GA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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