Job description

Summary: Responsible for answering phones, invoicing, assisting customer requests, and creating work orders by performing the following duties.

Responsibilities:

• Answer phone and direct calls as necessary, greets customers, file completed work order packets, set up conference call/zoom meetings.
• Checks to ensure that appropriate changes were made to resolve customer’s problems and concerns.
• Keeps records of customer interactions or transactions and records details of inquiries, complaints, comments, or actions taken.
• Refers unresolved customer issues to designated departments for further investigation.
• Recommends improvements in products, packaging, shipping, services, billing methods, and procedures to prevent further issues.
• Provides notifications to customers.
• Refers customers to appropriate personnel.
• Engages with site leadership to prioritize critical initiatives, projects and goals.
• Works collaboratively with the customer service manager and sales managers to ensure clear and effective customer communication.
• Handles and resolves more complex customer requests or complaints.
• Invoices customers timely and accurately.
• Supports outside sales on quotes and new opportunities.
• Supports shipping and receiving of material.
• Must be able to read, write and understand English
• Must be able to follow safety rules, operating, and procedure manuals.
• Ability to write routine correspondence.
• Ability to complete tasks in a timely manner.
• Well organized and detail oriented, with the ability to work on multiple projects simultaneously, often with a deadline.
• Performs other duties as assigned.

What you’ll bring:

• At least 2+ years of experience in customer service or related experience.
• Bachelor’s degree in Business, Communications or other related field, or equivalent of education and experience.
• Experience in MS Office and ERP system (Quantum)
• Effective communicator.
• Must be a team player.
• Bonus, but not required, Repair and Overhaul experience in the aviation industry.

Drug Free Policy:

This is a drug free company and candidates must be able to pass a pre-employment drug test, physical and background. Random drug tests are performed as well.

Benefits:

AeroRepair provides a comprehensive suite of benefits including medical, dental, vision, short and long-term disability, life, paid time off, tuition reimbursement, and retirement savings with company match focused on a providing health and financial stability throughout the employee’s career.

About AeroRepair:

AeroRepair is a rapidly growing FAA authorized aviation service provider with nine locations throughout North America. Headquartered in Londonderry, New Hampshire, AeroRepair was founded in 1994. Today, AeroRepair employees are some of the most talented, well-seasoned leaders in the industry. Success for us means being part of a collaborate team where goals are exceeded, and people matter. We offer competitive salary, market leading benefits, a culture of continuous improvement and career advancement in the growing Aircraft Maintenance Industry. If that sounds like something you’d like to be part of, we’d love to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dallas, TX 75220: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• ERP systems: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location

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