Minnesota State Retirement System (MSRS) administers retirement plans that provide retirement, survivor, and disability benefit coverage for Minnesota state employees, the Metropolitan Council, and many non-faculty employees at the University of Minnesota and Minnesota State university system. MSRS covers over 56,000 active employees and currently pays monthly benefits to over 44,000 retirees and survivors.

Working Title: Customer Service Center Rep
Job Class: Retirement Services Specialist
Agency: MN State Retirement System

• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/11/2023
• Closing Date: 05/24/2023
• Hiring Agency/Seniority Unit: MN State Retirement System / State Retirement System-MAPE
• Division/Unit: MN State Retirement System / Service Call Center
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.43 - $31.00 / hourly; $44,745 - $64,728 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes, up to 3 days per week
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This posting may be used to fill multiple vacancies.

This is a hybrid position with the potential of up to 2 days in office and 3 days working remotely per week.

This position purpose is to provide MSRS retirement benefit plan information (via phone) to plan participants and to communicate Minnesota Deferred Compensation, Health Care Savings Plan and Hennepin Supplemental Retirement Plan information to all public employees covered by the pension plans of State, Minneapolis, St. Paul, Duluth, and the Statewide Teacher Retirement Association and also the Public Employees Retirement Association. The incumbent will also perform routine MSRS retirement estimates.

Minimum Qualifications

To qualify for this position, you must meet the criteria outlined below:

1) Have eighteen months of experience administering employee benefits, member benefits, or financial services/insurance products for clients, with the primary focus of delivering customer service, performing calculations, interpreting benefit plans or policies and providing legal explanations or interpreting benefit plans or policies;

OR

2) Hold a Bachelor's degree in business, accounting, or related degree. (An Associate's Degree in business, accounting, or related; may substitute for 6 months of experience.)

AND

2) Pass or provide proof of previously passing, the Retirement Systems' written assessment covering math table and chart interpretations, grammar, reading comprehension and public relations.

You must also demonstrate the ability to:

• Think analytically in order to be able to interpret benefits, laws and legal opinions.

• Effectively communicate verbally and in writing to provide excellent customer service.

• Successfully work independently, as well as in a team setting.

• Set priorities with competing deadlines.

• Perform math computations and use computer software.

• Perform duties requiring strong technical ability and human relations skills (including active listening, empathy, and explaining complexities to a variety of audiences.

You must also possess the ability to obtain FINRA Securities Industry Essentials, Series 6 and 63 licenses AND a Minnesota Life, Accident, and Health Insurance License within three (3) months of hire.

Preferred Qualifications

• Experience administering retirement benefits, with the primary focus of delivering customer service, performing calculations, and providing legal explanations or interpreting benefit plans or policies.

• Experience working with or at Minnesota State Retirement System, Public Employees Retirement Association, or Teachers Retirement Association.

• Experience providing customer service in a call center environment.

• Possession of FINRA Series 6 and 63 Licenses.

• Possession of the Minnesota Life, Accident, and Health Insurance Licenses.

Additional Requirements

It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past State employees only)

• Criminal History Check

• Employment Reference Check

• Social Security and Address Verification

• Education Verification

• Driver's License Check

**The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.**

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact April Strong at april.strong@hr.mnretirement.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to April Strong at april.strong@hr.mnretirement.us.

About MN State Retirement System

Minnesota State Retirement System (MSRS) administers retirement plans that provide retirement, survivor, and disability benefit coverage for Minnesota state employees, the Metropolitan Council, and many non-faculty employees at the University of Minnesota and Minnesota State university system. MSRS covers over 56,000 active employees and currently pays monthly benefits to over 44,000 retirees and survivors.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.