Job description

Customer Service Assistant

Praxis Packaging continues to grow!!!_ We are seeking an organized & motivated Customer Service professional*_ to join our team as a Customer Service Assistant. *This role works closely with our Account Managers, Quality Team & Production Staff to ensure our new orders are understood and our production is exactly what our customers want! Strong organization, good communications, and a great attitude and work ethic are needed. An ideal candidate will have some previous experience in Customer Service or Account Management and a strong sense of customer-focus and urgency. This is a fast-paced environment! You must work well independently and be able to change priorities quickly in a flexible environment.

• This is an on-site, office-type role that typically works M-F

• Hourly position

• Benefits include medical, dental, vision, 401k, life insurance, STD/LTD, paid Vac/Holidays

• Growing company with excellent opportunity for advancement.

Essential Functions and Responsibilities:

• Data entry into the following Praxis systems:
• Mantis
• Sugar Suite
• QuickBooks
• Coordinates and helps assist Account Managers with prioritizing daily task.
• Processes batch records (job totes).
• Verifies and 2nd checks batch records (job totes).
• Assist Account Managers with creating and printing stencils.
• Cross trains on basic accounts with Account Managers and is able to help serve as back up on general account functions.
• Note taking (scribe) for company/department meetings and audits. Type up minutes for team update.
• Produce and send out agendas for internal/customer meetings.
• Assist and be present for all new project set-ups.
• Ensure the timely receipt of orders and entry into the computer system.
• Assist other Account Managers and cross train on all accounts.

Knowledge & Experience:

• High school diploma or equivalent required
• 1-3 years Customer Service or Account Mgmt. or similar experience required
• The ability to work independently, without supervision required
• Ability to organize priorities and workload required

Computer/Communication Skills:

• Working knowledge of MS Office programs: Word, Excel, and Outlook, preferred
• Working knowledge of Enterprise Resource Planning (ERP) related software, preferred
• Ability to speak, read and write English in a manner that is sufficient for effective communication with supervisors, employees, and customers: to include reading and writing skills to understand and complete necessary customer paperwork, required

About Praxis Packaging:
Established in 1989 and headquartered in Grand Rapids, MI with facilities in New Jersey and Ohio, Praxis Packaging Solutions is a full service contract packaging company specializing in Secondary Packaging operations for the consumer product, cosmetics, food & beverage, over the counter (OTC) and prescription (Rx) pharmaceuticals, and promotional products industry as well as Primary Filling and Packaging of Oral Solid Dosage Tablets.

We are an independently operated subsidiary of the Huizenga Group. The Huizenga Group is a privately held firm that provides management services to a diverse group of companies. The current portfolio of companies provides products and services for the world adding automotive, pharmaceutical, military goods, medical device, consumer goods and office furniture manufacturers.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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