Job description

Our firm is an unmatched business development firm focused on delivering exceptional client and customer satisfaction. Located right in the heart of Ontario, our sprightly culture separates us from the rest! With inimitable passion and dedication, there's no limit to what you can achieve. The ultimate Entry Level Customer Relations Representative has a remarkable work ethic, a desire to be part of a growing energetic team, a willingness to learn and grow from entry-level, the ability to hold themselves as well as others accountable, and the capability to connect with a diverse group of clients and coworkers.

Our main goal is to provide a helpful hand to our customers. Our superior Customer Relations team quickly adapts to customer needs in order to deliver a human and consultative support system through inventive problem-solving and thorough knowledge. Given the various types of individuals you will encounter, the ability to communicate effectively in person, in writing, or even on a napkin is essential. The role requires a strong understanding of current trends, mastery of product management, and keen focus!

Responsibilities as an Customer Relations Representative

• Front line support: effectively relaying information to customers informing them of current deals and promotions
• Develop a deep knowledge of the clients driving their vision, products, and services. Representing them with integrity and rectitude to increase sales and enhance profit margins
• Establish new relationships through a variety of networking opportunities
• Answer questions to help customers navigate a variety of effective solutions showing composure, resilience, and flexibility as customer needs evolve and problems arise
• Surpass personal and Customer Relations team sales targets
• Handle customer complaints, provide exceptional solutions and alternatives in a timely manner
• Enter and process confidential customer information accurately and efficiently
• Collaborate within a team as well as
• Report to, and work closely with the Manager of sales operations to improve and maintain sales operations and process efficiency

Requirements of an Customer Relations Representative

• 1-2 Years of entry level customer service, customer relations or sales experience
• Ability to work with a sense of purpose and exercise good judgment in stressful situations
• Superlative verbal and written communication skills
• Track record of over achieving and reliability
• Effective time management skills, ability to multitask, and perform under pressure
• Grasp client and company knowledge quickly
• Enthusiastic and trustworthy moral compass

Job Type: Full-time

Pay: $42,000.00 - $54,000.00 per year

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: On the road

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