Job description
Date: Feb 10, 2023
Brand: EyeMed Vision Care
Location: Mason, OH, US, 45040
Requisition ID: 793043
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Position:Full-Time
Total Rewards: Benefits/Incentive Information
There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same. And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.
Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear. In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands. Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.
If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.
GENERAL FUNCTION
The Account Services team provides specialized service tailored to meet the needs of our client base. The Specialist – Customer Mgt. provides external support to key client contacts made up primarily of HR and benefit professionals. In addition, the Specialist works cross functionally to provide client solutions in partnership with Account Management teams.
MAJOR DUTIES AND RESPONSIBILITIES
- Collaborates with Account Management; maintains and develops current client relationships including resellers, brokers and consultants; ensures support of vision plans
- Executes requests, provides follow up, and facilitates service process to exceed client, reseller, broker, and/or consultant expectations
- Creates compelling and comprehensive written responses to client requests
- Leverages internal departments (Membership, ID Card Support, Billing, Claims, Call Center, Provider Relations, Open Enrollment Support, Operations Services) to facilitate Account Management and client/broker requests and resolve issues
- Educates commercial clients, resellers, brokers, and consultants on EyeMed processes through telephonic or email communication
- Provides telephonic outreach to providers and members when necessary
- Maintains the necessary level of understanding to provide operational guidance for member eligibility/claims discrepancies to clients and account management
- Develops and maintains knowledge to articulate EM operational processes including membership, billing, claims, provider relations and call center operations to clients and account management
- Collaborates with management, brings forward ideas, and creates opportunities for continued process improvement, finds ways to create efficiencies within the client support team.
- Maintains a working knowledge of EyeMed systems, including but not limited to claims and eligibility systems, Client Group Portal, Salesforce.com, and Excel.
- Achieves key performance indicators assigned, specifically manages to 24 hour turnaround deadline for all client or account manager requests
- Ensures client operational changes are successfully implemented, ensuring satisfaction for internal stakeholders and clients
- Resolves escalated billing inquiries and informational eligibility file feed errors
BASIC QUALIFICATIONS
- High School Diploma
- 3+ years business experience with operational support
- Customer/client support experience
- Excellent communication skills (written/verbal)
- Knowledge of Microsoft Office Products
- Comfort managing telephonic relationships
- Ability to work well independently, under pressure and multi-tasking
- Position requires availability in office during the work week
PREFERRED QUALIFICATIONS
- Bachelor’s Degree
- Knowledge of benefits industry
- Licensed Life/Health insurance
- Demonstrates sense of urgency responding to customers
- Familiarity with operating systems such as CURA, Facets, SalesForce and proficiency in Excel
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). EssilorLuxottica is an Equal Opportunity Employer and provides opportunities for all qualified applicants without regard to race, color, gender, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status. Native Americans receive preference in accordance with Tribal Law.
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