Job Title:

Customer Experience Representative (Day Shift)

Primary Purpose:

To advance and support the mission of The Fine Arts Association by providing support and assistance to clients, staff and faculty.

Essential Duties and Responsibilities:

• Performs all aspects of customer service by providing information and assisting clients with questions and challenges.
• Answers phones, takes appropriate actions and disseminates messages accordingly.
• Registers students for all classes and lessons.
• Maintains a waiting list for classes and lessons and contacts students when openings become available.
• Creates and completes all necessary forms and lesson sheets for private lessons.
• Receipts payments for classes, lessons, gift certificates, materials, etc.
• Performs closing duties including balancing of daily receivables.
• Assists with maintaining mailing database.
• Contacts faculty when their first student cancels.
• Contacts students for faculty absences.
• Assists with organization closing procedures during inclement weather or emergency conditions.
• Sells logo merchandise and class supplies.
• Additional duties as assigned by the CEO.

Lines of Communication:

The Customer Service Associate reports to the Customer Experience Coordinator.

Classification:

Part time, non-exempt hourly employee

Essential Qualifications:

• High school diploma required

• Working knowledge of Outlook, Word, Excel, Database programs, and the Internet
• Must be able to work occasional weekends or evenings

Necessary Soft Skills:

• Excellent oral and written communications skills
• Ability to follow established procedures
• Ability to establish and maintain effective interpersonal relationships
• Ability to multi-task and be detail oriented
• Ability to be flexible and resistant to stress
• Ability to approach customers with good tact and good judgment
• Desire to work in a team approach environment evidenced by past leadership success