Watch here to see what it's like to work at Red Wing Shoe Company.

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

The Renewals Representative is responsible for initiating contact with existing customers to renew their safety program with Red Wing. This role will initiate contact with existing accounts via phone and email communication with a goal of obtaining updated documentation from the customer. During the interaction, the renewals rep will align the offerings to defined menu of service offerings based on buying behavior. This includes discounts, updating agreements/contracts, updated W9s, conversion to digital platform (Digital vouchers, ecomm) or tax exempt certificates.

Essential Duties

• Trigger the renewal cycle based on program expiration date.
• Conduct outbound customer calls to make customers aware of their upcoming renewal and renewal options.
• Create and provide customer proposals in collaboration with Field or Inside Sales Reps.
• Supply any related documentation and/or brochures supporting the customer proposed solution.
• Work with existing customers to maintain high renewal close rate.
• Modify pricing and programs based on closed-non-renewal.
• Maintain and grow revenue with existing customers and accounts through proper account management.
• Partner with rest of field when appropriate to foster these accounts.

Align customer offerings with current buying trends and approved menu of service offerings

Bachelor’s degree in a related business field, with a minimum of 2 years’ relevant (customer experience and or sales) experience.

Renewal or account management experience is preferred.

Skills

• Excellent verbal and written communications skills.
• Strong reliability efforts.
• Deep knowledge of renewals processes and best practices.
• Knowledge around sales quotas, sales quality, and sales productivity metrics.
• Ability to foster and thrive in a team-driven environment.
• Ability to identify market trends and account needs.
• Possess financial and business acumen; understands the dynamics of the business.
• Strong communication and analytical skills required, including the ability to interpret challenges.

Additional

• CRM – Sales Force
• Negotiation Skills
• Sales Training
• Knowledge of PPE product offering
• Knowledge of Safety Standards
• Power BI
• Inbound/outbound phone systems
• Queue based work

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)