Job description

Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. We accommodate support to the customer throughout the entire machine development process – from the control system to the drive shaft, from the initial idea to after-sales.

Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and commercial equipment (pumps/fans). A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.

Position Summary: The Customer Care Supervisor will lead the Customer Care team in handling general sales inquiries from our customers via e-mail and phone calls. Services covered include quotation, ordering, order management, returned goods and referrals to other parts of the company as needed. The Customer Care team is a primary interface to our customers and the supervisor is charged with making sure the team executes the processes, policies and procedures to be seen as highly valued by our internal and external customers.

Position Title: Customer Care Supervisor
Location: Uxbridge, MA (hybrid)
Potential Earnings: $75k-$80+ (Dependent on experience)

Key Responsibilities Include:

• Strive for the Customer Care team to be the highest valued service provider to our internal and external customers
• Supervise the day-to-day operation of the Customer Care team
• Assure operational KPIs are maintained and reached or exceeded
• Develop and implement training plans for staff for operations and product knowledge
• Be a key resource for processes, policies and procedures, assure that the processes, policies and procedures are followed and kept up-to-date
• Working knowledge of SAP
• Assure information is interchanged between departments
• Occasional travel (Chicago)

Qualifications Include:

• Associate’s/Bachelor’s degree, or equivalent experience
• Industrial experience preferred
• Contact center experience preferred
• Proficient problem solving and decision-making skills
• Strong leadership skills
• Strong attention to detail

Competitive Company Benefits:

• BCBS medical and dental, vision
• 401(k) with company match
• Company paid life and disability insurance
• Up to 3 weeks of PTO and company paid holidays
• Clean environment...and much more!

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Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability._

Job Type: Full-time

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