Job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Link Interactive, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring a Customer Care Specialist Ogden, Utah location.
Position Summary:
A typical day for a Customer Care Specialist would be working one-on-one on the phone with customers as they un-box, install, and activate their new DIY Security and Automation system. The systems can range from simple basic systems to complex, multi component systems. Our specialists love learning the ins and outs of our available equipment and spend some time each day in our test room trying out and learning about all the products. If you have a knack for technical inquisition or just love the feeling of accomplishment you get from helping customers, this is the position for you!
Duties & Responsibilities:
- Answering Phones and providing customer service to all customers
- Provide over-the-phone installation assistance
- Troubleshoot alarm systems over the phone (there will be training, we don't expect you to be an alarm genius on your first day
- Testing customer returns for defects and malfunctions
- Beta testing newly released alarm equipment
- Confidently addresses all incoming phone calls and makes all assigned outgoing calls as directed
- Address customer questions on available alarm systems
- Troubleshooting issues with hardware and /or software
- Account Reviews Calling current customers to review account information is current and up to date
- Addressing any concerns and up-selling additional services customer may not have
- Assisting customers in setting up account settings via Alarm.com and provide instructions for future use
- Clear communication skills (email, phone, in-person) primarily among current and potential customers
- Able to handle daily deadline pressure with positive "can-do" attitude
- Ability to maintain and project a positive outlook to customers as all times, including times where you are communicating shipment delays
- Maintains a good working environment with all employees, vendors, and customers
- Performs other duties as assigned
Education and Required Skills:
- High School Diploma
- Previous experience in a call center environment preferred
- Good customer service skills
- Excellent working knowledge of electronics
- Must read and speak English
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